Greenfields Hydroponics Ltd ripoff - didn't deliver my order even though i paid with my credit card Norfolk United Kingdom

Greenfields Hydroponics Ltd - Response to inaccurate claims

Please note in this circumstance the goods ordered were supplied on two occasions;

The first consignment which was processed and sent to the customer within our given period of supply as written in our terms and conditions of sale' on the 25/01/05 did not arrive at the destination. On the 14/02/05 we received notice from our carriers that the item had been incorrectly label and was to be returned to our shop.

A new consignment was sent on Tuesday 15/02/05 which arrived on the 18/02/05:- received and sign for by the customer.

Please note it seems that we have not received previous emails from the customer as suggested, I would like to strengthen our apology a second time if emails were actually sent and our technical team are presently looking into it to find the probably cause,

Yours Sincerely,

D.Postle Director
Greenfields Hydroponics Ltd

Well as of today 17-2-2005 they sent me an e-mail saying that there was a mistake in the delivery and that they sent me again the item i have ordered.

I will report again when everything will be ok.