X  |  CLOSE
Report: #155263

Complaint Review: GrowthPro - Birmingham Alabama

  • Submitted:
  • Updated:
  • Reported By: Erie Pennsylvania
  • GrowthPro 1957 Hoover Court Suite 100 Birmingham, Alabama U.S.A.

GrowthPro ripoff in hishonest practices and not refunding money as promised Birmingham Alabama *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: MISINTERPRETATION BY OMISSION

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I spoke to the company secetary about changing my plans, and told her the company was not as it advertised to do, and that I wanted my money back. She said that the price DID NOT QUALIFY for the refunds. I said, well just change my price plan so that I am not paying all that money for nothing.

She told me to send an email at least 5 days before they debit my account. I did send two emails to both depatments 8 days ahead of time telling them to change the price plan. They still went abhead and took out the original price plan money.

I sent another email with a copy of the debit transacton, and the original emails, telling them that I say they still went ahead and took out money without my authorization.

I contacted them by phone, and was told that they did not receive the emails, which I resent again. Bear in mind, I sent email to 2 depts 4 email prior to this. I mentioned, that what are chances that either did not receive the email.

I was promised the matter would be taken care of in May, 2005, and that they supervisor is going to get back with me. I have left sever messages on her phone, made several phone calls that are not toll-free, and so far no one has returned any of my calls. I feel that consumers should be protected from companies like GrowthPro ripping them off

Leon
Erie, Pennsylvania
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 08/28/2005 10:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/growthpro/birmingham-alabama-35226/growthpro-ripoff-in-hishonest-practices-and-not-refunding-money-as-promised-birmingham-ala-155263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

MISINTERPRETATION BY OMISSION

AUTHOR: Lisa - (U.S.A.)

POSTED: Thursday, September 29, 2005
Leon's request to have a full refund only applies to Money Back Guarantee Customers who purchase the plan of $159.95 which includes a package of perks and training. His 02/08/05 purchased plan was a Sizzle Line Option 2 price plan that contained an original phone number with an extension (which by the way was upgraded to a private number one day later), a contact manager and a virtual presenter website. It is a month to month plan with no obligations except to cancel in writing 5 billing days before the next cycle in order to stop automation. Since his signup process, 3 calls were made by the customer on 03/02/05 at 11:34 am CST, 05/12/05 at 2:25 pm CST which by the way customer requested with one of our staff members to inquire about a downgrade and our notes indicate we are to wait on her decision to downgrade and 06/09/05 @ 3:13 pm CST to close the account. No cases were ever logged and no emails were ever exchanged according to our records. The only reference to any price plan exchange was inquiries of a downgrade to a lower price plan which was not confirmed in writing. Refunds are only submitted when a customer utilizes our Money Back Guarantee program and agrees to comply with the entire policy in order to succeed. See the policy below which is located in 7 places on our website and back office.
Results So Powerful,
We Guarantee 7 New Recruits
Or Your Money Back!
"Is the guarantee for real?" Listen
to our founder and CEO share why it is!


As you become a GrowthPro user for the first time, when you purchase and remain on the Money Back Guarantee price plan ($159.95/mo) + set it up with a private mailbox number for best results we guarantee you will recruit 7 distributors in your first 90 days ... if not, CANCEL to qualify for a full refund! (click here to check out our track record!). There are 3 easy steps to qualify:


1. Get Trained (3 easy steps)
a) go through the "Fast Start Guide" located in your training site (included with your service)
b) join 2 GrowthPro training calls during your first month (schedule can be found at www.GrowthPro.com)
c) listen to our training CDs once each month (the CDs are included with your price plan)


2. Do The Work
Personally get out 2,000 "standard" SizzleCards each month (approx. 4 to 8 hours effort per month) following the methods learned on the training CDs, and do two other "reaching out methods" you'll learn in your Fast Start Guide.
How hard is it to get out 2,000 SizzleCards? Listen how it's done


3. Get Coached
If after the first 30 days you don't have the results you want, let us coach 3 times you by phone, for free.
If you follow the three simple steps and don't recruit 7 people in your first 90 days, then if you desire you may cancel your service within 15 days after completing your first 90 days. After verifying the above we'll refund all your charges for your monthly price plan, activation fees and voicemail charges (other optional products such as ancillary tools or calling card charges are not refunded).
Additional Details
To schedule coaching calls please contact our office through your "support center" (your direct link to customer service in your GrowthPro system) or by telephone. For best results calls are to be scheduled no less than 10 days apart and a maximum 10 days in advance.
Coaching Call Schedule: to help you achieve best results it's important to be coached at the proper times so you have an opportunity to apply what you have learned before returning for another coaching session. Coaching Call #1 is to be within the first 12 days of your second month; Coaching Call #2 is to be completed before the end of your second month; and Coaching Call #3 is to be within the first 12 days of your third month.
Tracking Your Results: track your results using the simple tracking forms in your Fast Start Guide. They will be used during your coaching calls for best results.
To help you better understand and learn from your training CDs watch for periodic links to our training "quizzes." These fun, easy quizzes will help keep you focused each month on important details to be learning and are required for the guarantee. You'll find these periodic links in the "message center" of your GrowthPro service.
No declined charges as this can significantly delay shipping and receiving of your SizzleCards each month.
Locate this information at www.growthpro.com located in your online business manager/training/Money Back Guarantee/Details
And finally, the great part of living in America is choices... the freedom and liberty to choose who we do business with. GrowthPro respects customers for that and only want to help those that can help themselves.. therefore, we have an open and revolving door policy to offer our services without obligation and on a month to month or as needed basis. If Leon did not get the satisfaction he hoped for, I believe there were alternative avenues to take to rectify this matter rather than slandering the company in a deep tucked away website such as this one. It doesn't give the fairness to all alike and in this case a "cause without a case". I do believe all are innocent until proven guilty and with a system such as ours that can track every call, date and time as it does.... there would be no reason NOT to desire to satisfy a customer... after all, that's job security and another reason to not have to stand before the good Lord with regret. We are charged by our actions and I hope that Leon one day understands that if anything was done in misunderstanding, miscommunication and plain misguided intent, that it certainly was not malicious... as I can assure you, $20.00 certainly would not change our tax bracket and most assuredly not worth missing heaven over. So, Mr. Leon... with all do respect... as Manager of this facility, I want to offer you an apology. Not for ripping you off, as that would admit wronging you and I don't believe we understood it that way, but rather for your not finding the success our system could have brought you. After all, we are the leading company in the highest quality of training in this industry and I pray that a bridge isn't burnt.
Respond to this report!