Complaint Review: Guaranteed Rate Mortgage - Internet
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- Author Confirmed
- Guaranteed Rate Mortgage Internet USA
- Phone: 949-359-7093
- Web: www.guaranteedrate.com/CraigHarriga...
- Category: Mortgage Brokers
Guaranteed Rate Mortgage Craig Harrigan Do not waste your time working with this company. AMATEUR. Irvine California
*UPDATE Employee: Appreciate the feedback
Show customers why they should trust your business over your competitors...
Do not waste your time working with this company. I was just denied the application for a refinance for a reason that was never asked to be disclosed. I am out the $450 Appraisal Fee and countless hours of requests they made of me. By working with them it was counter-productive to my intention... to lower outgoing costs. I would never recommend anyone work with these people. My contact was Craig Harrigan and he apparently doesn't take his job seriously nor does he seem be be adequately trained to handle this industry. AMATEUR.
This report was posted on Ripoff Report on 03/25/2016 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/guaranteed-rate-mortgage/internet/guaranteed-rate-mortgage-craig-harrigan-do-not-waste-your-time-working-with-this-company-1295953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Appreciate the feedback
AUTHOR: Customer Success Team - (USA)
SUBMITTED: Monday, March 28, 2016
I am very disappointed to hear about your unfavorable experience with us. I appreciate you giving us the opportunity to respond and address these issues.
In order for us to investigate this issue further, I recommend that you contact our Customer Care Team with your loan information. We can be reached at either (773) 328-6467 or CustomerCare@GuaranteedR.... We would love to speak with you and resolve these issues.
Again, we are very sorry about any inconvenience you have suffered. We look forward to connecting with you soon in hopes to correct any injustice and improve any areas where we fall short.
Sincerely,
Customer Success Team
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