Guardian Portfolio Services GPS Refused to pay me for contracted work. Temple Terrace Florida

On 12 October 2018, I received voice messages on 2 of my office lines from JayRomer, asking me to call. I, out of courtasy returned his call and was informed that our office placed the above on this web site regarding payment ffor services that was not received in a due and timely manner. Then, the email text below was received. (Addresses have been redacted) In addation, access to their web site to verify any addresses listed has been revoked and this office can not verify if their statement is correct or incorrect. I question why a company is going through all of these motions 5 months post action of late payment. However, as a courtasy, I am adding this amendment to indicate that our office received payment for services rendered but, not in the time frame that is indicated in our office policy of all open accounts being settled in 30 days from date of service. Hence, .........

"""""Dwayne, appreciate you taking the time to speak with me last night regarding the negative review that you, or one of your staff members submitted to the website RipOff.com. on May 21rst, 2018. s discussed, I was just made aware that a complaint had been filed against our company, Guardian Portfolio Services, Inc. (“As of this date, they are refusing to pay for contracted services and are attempting to commit theft by deception, fraud, and theft of services”). I have researched your complaint and found check, #124888 dated May 15th, 2018 in the amount of $30.00 was mailed in accordance to the sub-contractor agreement you entered into with “GPS” on March 12th 2018 (see attached).  Our office was not made aware you had not received payment for your services until we receive a dunning notice from your office dated May 21rst, 2018 (see attached). Your notice was received on May 24th, 2018 and brought to the attention of our Director, Douglas Johnson that same day. He immediately placed a phone call to your office where he reached your voicemail. A message was left on the recorder advising you a check had been mailed on May 15th and that the check had not been returned. In addition, he sent an email to you that provided the date, check number and address the check was mailed to (see attached). Your office manage Danielle Clark, responded to Mr. Johnson’s call via email stating the address the check was sent to does not exist and the check was not received and would more than likely be returned by the USPS. Coincidently, later that day the check was received by our office marked “Undeliverable”. Our accounting department upon Mr. Johnson’s directions was instructed to pull your file and it was discovered the address it should have been mailed to was P.O. Box 621 Abington, PA. 19001. The check and the original envelope showing the date it was mailed and marked “undeliverable” was placed in a new envelope and re-mailed to your P.O. Box the next business day. s I pointed out, Guardian Portfolio Services has a solid reputation and has been a longtime advocate to shut down companies who do not pay their vendors. For a matter of fact we have contacted company’s on behalf of our contractors in an effort to help them collect what was due them. I too have been a victim of unscrupulous companies that never paid or intended to pay me for my services. I assure you GPS has always paid our vendors and would not think of jeopardizing our reputation over a $30.00 invoice or take advantage of a vendor.

Again, I do not understand why the address you entered on your application, *******. would be an undeliverable address and do not know why our system did not push the correct mailing address P.O. Box  over to the Quick Books side of our system, but assure you we are researching that to ensure it does not happen in the future.  In closing, I’m asking that you reconsider the negative, defamatory comment you posted on RipOff.com and either have it removed or enter an amended statement that would prevent harm to “GPS’s” reputation. Hopefully you can understand some things are beyond our control and in the age of electronics anything can go wrong. We had no idea the mailing address that you put on your application was not valid. In short, had the address on the application been valid you would have received the check and all this could have been avoided.Thank you and I look forward to resolving this very important matter.Sincerely,Jay Romer | Managing Director

Guardian Portfolio Services, Inc.
Office  727-578-6161 Extension 205
Fax: 813-984-7000 | Direct: 727-434-1477
Website: www.guardianps.com

Email:  jromer@guardianps.com"""""

As one can see, they have accepted liability for sending the check for payment of services to the wrong address. However, with the notice of non ppayment that they received from our office, a late fee amount was included and they refused to pay that amount. Hence, our office has had to write it off as bad debt. 

With the above stated, my comments on this matter are done.