Guildomatic Poor produt, poor customer service. Flat rip off. San Francisco California

After spending the most frustrating day dealing with this company, they issued the refund. I would never do business with them again nore recommend them to anyone, but that this point the refund has been issued.

After spending the most frustrating day dealing with this company, they issued the refund. I would never do business with them again nore recommend them to anyone, but that this point the refund has been issued.

After spending the most frustrating day dealing with this company, they issued the refund. I would never do business with them again nore recommend them to anyone, but that this point the refund has been issued.

After spending the most frustrating day dealing with this company, they issued the refund. I would never do business with them again nore recommend them to anyone, but that this point the refund has been issued.

Don't you just love the fact that they tried to backmail me with the refund. That if I'll remove the complaint they will refund my money. And even better. I've made it pefectly clear that they owe money for the failed service. And what have I gotten? NOTHING, ZERO!!!!!

I wanted to follow up on my previous post in referance to Guildomatic. Let me start by saying that my last contact with them was on April 2nd after both the website and Ventrilo service has been closed. You can see by the post, that they gave me instructions on how to close the service. I continued to ask for a credit for the Ventrilo service being down in excess of 5 day. The customer service rep has got to be the stupidest person I've ever met. If I've closed the account, it's only commone sence that I'm asking for a financial credit since the Account has been closed. How exactly is a credit of time compensation on a CLOSED account: Seeing as the idiot from Guildomatic didn't post the full story, I'll do it. As he said you're all are consumers, you be the judge of what a screwed up company this is.

Paylon
03/31 04:28 Category: Ventrilo
Guild URL: zenmetsu.guildomatic.com

Okay, it's goin on 24 hours with Vent being down. So now, I'm paying for a service that doesn't work. Either this is resolved today, or I will not be renewing our guild subscription with you.

Get it resolved!
Mouthbreather
03/31 07:50 Our Ventrilo provider is having a vent server outage due to a high-level network issue. We have posted a note on top of the trouble ticket submission page stating this.

We also made an announcement regarding this on our support forums here:

http://support.guildomatic.com/viewtopic.php?f=1&t=3390&p=13015#p13015

We have been posting updates on the current status of this issue there in the link above.
Paylon
03/31 08:01 This is TOTALLY unacceptable! I'm paying for a service that we cannot use. I frankly don't care what you have posted on your support forums. The bottom line is you collected my money and we are not getting the service that I paid you for. I would be a lot more understanding but this has been over 24 hours. I'm in the process of setting up our guild webesite with Guildportal and will not be renewing my subscription nor will I ever recommend you guy to anyone.
Mouthbreather
03/31 09:30 Again, we sincerely apologize for the inconvenience.

We totally understand your position as the customer. A refund for the services not provided is definitely not out of the question.

I apologize for not giving you a better response to your ticket above. This isn't an issue only affecting us and our customers. GuildPortal has been affected too:

http://www.guildportal.com/ContentControls/Support/InfoSectionViewer.aspx?GuildID=306608&GuildInfoSectionID=244676

Paylon
03/31 09:33 At this point, it totally doesn't matter. Guildportal is in no way associated with Darkstar. And their service is MUCH easier to use. So, given that my service is up in 12 days..............Good ridiance to Guildomatic is what I say.
Paylon
04/01 08:56 Please close both my wesite and vent services.
Paylon
04/02 06:59 Okay, really what's the deal with you guys? I posted a message yesterday, asking you to close both my website and Ventrilo. Today, I get a message saying that my Ventrilo has been set up. Are you kidding me? I've already established a website and Ventrilo services with another company. I no longer want to do business with you. Again, please close both the website and Ventrilo services. Please advise me when this is completed and I would also like a follow up as to what amount of credit I can expect for the down time with Ventrilo.
Paylon
04/02 07:08 Okay, really what's the deal with you guys? I posted a message yesterday, asking you to close both my website and Ventrilo. Today, I get a message saying that my Ventrilo has been set up. Are you kidding me? I've already established a website and Ventrilo services with another company. I no longer want to do business with you. Again, please close both the website and Ventrilo services. Please advise me when this is completed and I would also like a follow up as to what amount of credit I can expect for the down time with Ventrilo.
Vealchop
04/02 17:34 Please logon to the Admin Console and click Delete Guild Site. That will close down all of your services. Thank you.
Paylon
04/02 17:44 You still have not address how much credit will be issued for the down time with Ventrilo. You know, this is a flat shame. I shouldn't have to keep pushing to get this finalized. If I do not receive some type of credit for the down time with Ventril, my next step is going to be to file and complaint with the Better Business B. and to join the rest of the angry subscriber is posting on the complaint sites about guildomatic. This really should be this difficult. You know that the site was down, just issue some type of credit and this as far as I'm concerned is a done deal. Or is it that you have not intention of making any type of effort to make this right?
Vealchop
09:52 We can only issue you a service credit as this is what Darkstar has requested us do.

We have done this for customers that were affected by the outage.

However, you've deleted your guild site and Ventrilo, so we are not able to provide a service credit.
Paylon
09:56 My agreement wasn't with Darkstar, it was with Guildomatc. Your version of customer service sucks. Look how long it has taken you to even respond. Its all good at this point. My guild with with another service, and very happy. I have also filed complaints with ripoffreport.com and several other websites to warn potential clients to stay away. I take no pleasure in bashing Guildomatic, but I'm not going to let you screw me and not fight back.
Vealchop
10:08 We're talking about downtime here. You were asking for a service credit and we can't offer that unless you have a service with us.

Were you asking for a refund?
Paylon
10:21 I think I've made it really, really clear that I expected financial compensation for the down time. I paid for the service in money, not time. I would expect, that when you don't provide the service that I paid you for I would receive financial compensation not additiaon time. It really is the very same principal that the phone company works under. No service = financial credit. Not additional time on a service that has proven to not work. Your demand that I have service to receive a credit reall amount to extortion. There really is nothing more to discuss. You guys are a flat scam!
Vealchop
10:25 If you wanted a refund, you should've specifically requested a refund.

Typically in the service world, credit are issued as a service extension.

I'm happy to provide a refund for you. You were asking for a credit and it was assumed that you wanted a service credit.

If you remove the reports, I'll refund the Ventrilo order to you. Thank you.
Paylon
10:30 You really are proving to be a total waist of my time. Maybe you should go back and read the post that lead up to this conversation. I've made it very clear that I wanted a refund of which you guys flat ignored. I'm not going to respond any further to you, because you really are very frustrating. I already think guildomatic sucks and have no expectations from you at this point. I'll beleave the refund when I see it.
Vealchop
10:34 I did read all of your posts. I've already issued a few refunds today for the Ventrilo downtime. If you had asked for a refund, I would have been happy to do so.
Vealchop
10:36 And if you'd rather speak to someone on the phone, you can reach us at (415)346-6651.
Vealchop
10:39 Just so that we're keeping this all in perspective, we're talking about $32.37 here. There's no reason we wouldn't refund you $32 if you had asked for it.

We are not that cheap that we'd refuse to give you compensate you. But if you ask for service credits when you have no service with us, we can't do that. In no way was it absolutely clear that you were asking for financial compensation until our dialogue today.
Paylon
10:40 You really are proving to be a total waist of my time. Maybe you should go back and read the post that lead up to this conversation. I've made it very clear that I wanted a refund of which you guys flat ignored. I'm not going to respond any further to you, because you really are very frustrating. I already think guildomatic sucks and have no expectations from you at this point. I'll beleave the refund when I see it.
Paylon
10:42 I have copied the entire history of this issue and I'll will be posting a follow up to my Ripoffreport complaint, so that other can see just how ridiculous this conversation has been with you.


Paylon
10:45 I have copied the entire history of this issue and I'll will be posting a follow up to my Ripoffreport complaint, so that other can see just how ridiculous this conversation has been with you.


Vealchop
10:54 If you'd rather not have a constructive discussion and waste your time and mine over $32.37, that is your choice. As I've stated before, I'm happy to refund that to you but you don't seem interested.
Paylon
11:03 Okay, now you're really starting to piss me off. I'm not going to have any further discussion with you. If you going to issue the refund then do. If don't, I really didn't expect you to at this point any way. But is a d**n shame that I even having to argue with you over this. I'm the customer. I paid you for a service that you didn't provide and you want to have an construstive discussion 27 days after I last contacted you and got zero response? Are you kidding me? All you're doing at this point is totally confirming what I already thing, that Guildomatic is a crap a*s company that enjoys screwing the customer. I didn't contact you today. You contacted me. I've given up on the money. Like I said, you guys are a scam and this whole conversation with only prove it. You know, you could have totally made this better, by simply say you were sorry for the outage and issueing the credit, but no, you choose to esculate it and push it until you totally pissed me off. Have I been clear enough for you now?
Vealchop
11:07 Again, you're asking for a credit. We said we'd give you the credit but we can't because you don't have a service with us.

If you asked a refund, we said, we'd be happy to give you the refund.

We apologized several times in the posts above about the downtime and kept you informed about how we were dealing with the issue.

I gave you a phone # you can call so we can discuss this like adults and work out a solution.
Paylon
11:10 OMG, you have got to be kidding me! What exactly is there is discuss or work out? I really do have other things to do today. I'm so done with you, stick a fork in me. What you do from this point is all up to you. At this point, I really don't care and I'm not going to continue to engage you in this banter.
Vealchop
11:18 The discussion is to make sure we clear up any further misunderstandings about our service. Also to make sure that you understand that we do apologize for the delay in handling this matter. And to work out how we can compensate you, but you don't seem interested in that and you'd rather file a negative report.

His report is certainly in the minority. I will copy and paste the correspondence we've had with him so far and let the public form their own opinion:

Ticket #5758

Subject What's the deal with Vent Group -
Status Responded Operator vealchop
Created 03/31 04:28 Customer Paylon (Kelnchrs@tampabay.rr.com)
Solved - Access key 5758Z1377230007569406126
Paylon
[97.96.196.209]
03/31 04:28 Category: Ventrilo
Guild URL: zenmetsu.guildomatic.com

Okay, it's goin on 24 hours with Vent being down. So now, I'm paying for a service that doesn't work. Either this is resolved today, or I will not be renewing our guild subscription with you.

Get it resolved!
Mouthbreather (mouthbreather)
[69.181.56.153]
03/31 07:50 Our Ventrilo provider is having a vent server outage due to a high-level network issue. We have posted a note on top of the trouble ticket submission page stating this.

We also made an announcement regarding this on our support forums here:

http://support.guildomatic.com/viewtopic.php?f=1&t=3390&p=13015#p13015

We have been posting updates on the current status of this issue there in the link above.
Paylon
[97.96.196.209]
03/31 08:01 This is TOTALLY unacceptable! I'm paying for a service that we cannot use. I frankly don't care what you have posted on your support forums. The bottom line is you collected my money and we are not getting the service that I paid you for. I would be a lot more understanding but this has been over 24 hours. I'm in the process of setting up our guild webesite with Guildportal and will not be renewing my subscription nor will I ever recommend you guy to anyone.
Mouthbreather (mouthbreather)
[69.181.56.153]
03/31 09:30 Again, we sincerely apologize for the inconvenience.

We totally understand your position as the customer. A refund for the services not provided is definitely not out of the question.

I apologize for not giving you a better response to your ticket above. This isn't an issue only affecting us and our customers. GuildPortal has been affected too:

http://www.guildportal.com/ContentControls/Support/InfoSectionViewer.aspx?GuildID=306608&GuildInfoSectionID=244676
Paylon
[97.96.196.209]
03/31 09:33 At this point, it totally doesn't matter. Guildportal is in no way associated with Darkstar. And their service is MUCH easier to use. So, given that my service is up in 12 days..............Good ridiance to Guildomatic is what I say.
Paylon
[97.96.196.209]
04/01 08:56 Please close both my wesite and vent services.
Paylon
[97.96.196.209]
04/02 06:59 Okay, really what's the deal with you guys? I posted a message yesterday, asking you to close both my website and Ventrilo. Today, I get a message saying that my Ventrilo has been set up. Are you kidding me? I've already established a website and Ventrilo services with another company. I no longer want to do business with you. Again, please close both the website and Ventrilo services. Please advise me when this is completed and I would also like a follow up as to what amount of credit I can expect for the down time with Ventrilo.
Paylon
[97.96.196.209]
04/02 07:08 Okay, really what's the deal with you guys? I posted a message yesterday, asking you to close both my website and Ventrilo. Today, I get a message saying that my Ventrilo has been set up. Are you kidding me? I've already established a website and Ventrilo services with another company. I no longer want to do business with you. Again, please close both the website and Ventrilo services. Please advise me when this is completed and I would also like a follow up as to what amount of credit I can expect for the down time with Ventrilo.
Vealchop (vealchop)
[69.181.56.153]
04/02 17:34 Please logon to the Admin Console and click Delete Guild Site. That will close down all of your services. Thank you.
Paylon
[97.96.196.209]
04/02 17:44 You still have not address how much credit will be issued for the down time with Ventrilo. You know, this is a flat shame. I shouldn't have to keep pushing to get this finalized. If I do not receive some type of credit for the down time with Ventril, my next step is going to be to file and complaint with the Better Business B. and to join the rest of the angry subscriber is posting on the complaint sites about guildomatic. This really should be this difficult. You know that the site was down, just issue some type of credit and this as far as I'm concerned is a done deal. Or is it that you have not intention of making any type of effort to make this right?
Vealchop (vealchop)
[64.81.73.235]
09:52 We can only issue you a service credit as this is what Darkstar has requested us do.

We have done this for customers that were affected by the outage.

However, you've deleted your guild site and Ventrilo, so we are not able to provide a service credit.
Paylon
[97.96.196.209]
09:56 My agreement wasn't with Darkstar, it was with Guildomatc. Your version of customer service sucks. Look how long it has taken you to even respond. Its all good at this point. My guild with with another service, and very happy. I have also filed complaints with ripoffreport.com and several other websites to warn potential clients to stay away. I take no pleasure in bashing Guildomatic, but I'm not going to let you screw me and not fight back.
Vealchop (vealchop)
[64.81.73.235]
10:08 We're talking about downtime here. You were asking for a service credit and we can't offer that unless you have a service with us.

Were you asking for a refund?