Handy Technologies Inc. Handy Issued a refund to a closed account not taking responsibility for the funds. Handy is putting the responsibility on me to track down my funds. I don't work for Handy, I don't work for my former bank. So I'm being left in limbo. New York New York

I requested a refund from handy of 90$ on January 13, 2020, The refund was issued to a debit card connected to a closed HSBC bank account. The account closed in February of 2019. I contacted Handy by email at least six times to explain the issue.

Each time I was given another explanation that contradicted what HSBC stated and HSBC stated that the money would be returned to Handy as the account is closed. Handy sent me an email with a tracking number to give to HSBC when I gave them the tracking number HSBC found northing or a record of the refund.

Again because the account is closed. And the only information required by HSBC to do a search on a closed account was the last 4 digits of my social security number. The problem is this Handy is acting in a manner as if it's not responsible for what happens after they've issued a refund. Each time I inform them that the money should be returned to Handy, their response is that it's HSBC's issue and if I don't get a resolution.

I should file a fraud claim with HSBC as they "have more experience with these matters" HSBC, informed me today that they only handle fraud claims on existing accounts and I do not bank with HSBC any longer.