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Ripoff Report | Harbor Freight Review - Reading, Pennsylvania
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Report: #1196774

Complaint Review: Harbor Freight - Reading Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Ted — Temple Pennsylvania
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  • Harbor Freight 3225 North 5th. St. Highway Reading, Pennsylvania USA

Harbor Freight 20% restocking fee on defective pump.. Reading Pennsylvania

*Author of original report: You sound like a company damage control person.

*General Comment: Also...

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I bought a small 12 volt pump to pump fluids. The pump worked no more than a half hour and it seized up. I returned the defective pump to Harbor Freight the same day and was told that I would have to pay a 20% restocking fee even though the pump failed. I asked how I was suposed to know about the fee when I bought it. I was told it came up on the screen when I bought it. The screen faces the chashier. When I mentioned this I was told the cashier should have told me.

This report was posted on Ripoff Report on 12/20/2014 12:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/harbor-freight/reading-pennsylvania-19605/harbor-freight-20-restocking-fee-on-defective-pump-reading-pennsylvania-1196774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

You sound like a company damage control person.

AUTHOR: Ted - ()

POSTED: Saturday, December 20, 2014

Why are you so hostal? You don't know me yet you seem to know all about me. The pump was used to pump water. The instruction manual says nothing about what fluids can or can't be pumped. Did you read the manual? Respond if you like. I will not waist any more time with a company schill.

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#1 General Comment

Also...

AUTHOR: Tyg - ()

POSTED: Saturday, December 20, 2014

 Also whenever there is a restocking fee there is ALWAYS a sign. Normally right where you can see it by the register. Its NOT their fault that YOU couldn't be bothered to read!! See businesses started doing this for a VERY important reason. They get tired of people like you. People who more then likely either got the use out of the product or during its use broke said product by using it in a way its NOT supposed to be used then bringing a used or broken item back and getting the FULL amount back. Its unfair to the business because THEY are the only ones loosing money. YOU get back everything YOU paid but the business now has an item they CANNOT sell. If its been previously used NO ONE will buy it!!! But people like you NEVER think of these things. As for YOUR issue, WHAT were you pumping.

I see YOU omit the substance YOU were trying to pump out. Little known fact for you, just because its a liquid DOESNT mean the pump is rated to pump THAT liquid, If the pump was designed for WATER which has a lower viscocity then say motor oil, and you try and pump something through it of course its going to burn out. Too much of a load for the pump to effectively push out. Its going to put a strain on the pump. Then when YOU have burned the pump out, YOU EXPECT every dime you paid for it back. Knowing that YOU are in essence SCAMMING them to get a refund. So the restocking fee is to get back SOMETHING!!! Did you perhaps think that its OK to use something then bring it back after your job is completed?? Perhaps YOU should just admit that YOU were using the pump for something its not designed for and EAT THE LOSS!!! I find it HIGHLY doubtful that the pump "Just burned out". When is the American Consumer going to learn to act like an adult??

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