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Report: #901580

Complaint Review: Harley Davidson motor Co. - www.harley-davidson.com. Wisconsin

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  • Reported By: Everett — Sterling Oklahoma United States of America
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  • Harley Davidson motor Co. Milwaukee,Wi. www.harley-davidson.com., Wisconsin United States of America

Harley Davidson motor Co. They void the warranty. When you buy a new harley,The dealer will try too sell you all the accessories that he can . Including motor performance up grade kits. And they say they are warrantied. But wh www.harley-davidson.com., Wisconsin

*Consumer Comment: Debunking the Harley-Davidson Maintenance Scam.

*General Comment: Here is another little tid bit that most don't know.

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   I purchased a new harley motorcycle in 2011. When you purchase a new Harley from a dealership, they tried to see you as many accessories as they can of which some are : motor performance upgrades. They tell you that whatever they do is covered under Harleys warranty but I had motor problems with my 2011 while i was on a trip to Arizona. My motor went out on me. I was towed to the nearest Harley dealership. They wanted to remove my motor and send it to the company. I couldn't wait 2-3 weeks, so I hauled my motorcycle home to my local dealership. I had all sorts of problems getting my motorcycle fixed. I called the company 2-3 times, with no results. I eventually found out that the company had put a block on my warranty for my motor. I called to ask them why and they told me that anytime a dealer made a modification to the motor, that they had the option to void my warranty on the motor. This is something that either the dealer or the company does not tell you when you buy the product.

This report was posted on Ripoff Report on 06/22/2012 06:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/harley-davidson-motor-co/wwwharley-davidsoncom-wisconsin-53208/harley-davidson-motor-co-they-void-the-warranty-when-you-buy-a-new-harleythe-dealer-wi-901580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Debunking the Harley-Davidson Maintenance Scam.

AUTHOR: Steve_the_Mechanic - (United States of America)

POSTED: Saturday, September 22, 2012
Take a closer look at what you are about to pay top dollar for! Especially that overpriced extended warranty. Don't let the intimidating Driveway-Jewelry Service and Maintenance Schedule from HD scare you away from owning a great machine. 

I've dealt with maintenance schedule fears and concerns for over thirty years, and spend lots of typing hours debunking the HD myth surrounding that bread-and-butter maintenance chart that comes with every bike. In short, your new new or used bike will require little, if any more maintenance than the average cruiser by any other brand name, and in many cases LESS!!

Harley-Davidson's "Service & Maintenance" schedule is a major income producer for the company, and is based on H-D's opinion that many of its customers have plenty of money to spend, and do very little riding of their "trophy" bikes. And in part it's true. I can name at least twentyfive "professionals" here in Jacksonville that own H-Ds and might put less than 500 miles-a-year on them. BUT for people who actually RIDE their bikes, and have basic mechanical skills and a few tools, can bypass that whole expensive maintenance nightmare scene by simply following a few basic common sense guidelines, and keeping some minimal service records for warranty and resale purposes.

One Price Fits All??

First of all, the single largest scam of the service schedule is the fact that you pay the same price for "inspection" as you do for "adjustment". It takes mere seconds to inspect a drive belt or primary chain for tension specs, but you still pay the full cost of actually adjusting those items (in the rare event that it would even be necessary)! Unless you are a hotdogger, your drive belt will likely never need adjustment between rear tire changes, and the primary chain will likely not need but one adjustment in the first 20,000 miles, and even then, only one notch on the slider, to make up for initial shoe wear when new.

Wasted Dinosaur Juice??

Many shops automatically include a three system oil change with EVERY SERVICE (2500 miles) even though your own service manual stipulates fluid changes at every 5000 mile service. You are paying for twice the number of oil changes as your bike needs. Harley's three-bag oil system keeps specific oil doing specific duties, thereby reducing the wear, tear and breakdown of oil that other single case engines (metric bikes) encounter. Additionally, the engine oil is stored in a separate oil chamber from the engine itself, so it isn't pounded by crankcase pressure or excess heat. Additionally, your engine doesn't have to rely on oil that has been pulverized by the transmission gears, or been seared by the clutch plates. Everything works in its own oil, so it stays cleaner, and works longer than in a metric bike.

In metric bikes (for this purpose all Asian made bikes) the motor oil serves dubble duty; Its a motor oil and transmission oil. The oil can't be too slick or it interfees with the wet-clutch friction disks, making them slip too much. On the other hand, if the oil is not slick enough it won't lubricate the enging bearings. Common motor oil will work fine, but using the synthetic stuff, which is better for the heat and longivity of the engine, makes the clutch slip.

Get your Bearings Straight!

A major expense issue with the maintenance schedule is the high cost of neck and swingarm bearing servicing. Most models have a service schedule that at some point specifies that the neck be disassembled and repacked, even though there is a zerk type grease fitting on some of the touring models!! Consider this...Actual bearing cost is minimal compared to the labor to replace them, which ain't much more than disassembling and packing them. If you follow the "plan" you would have paid for this service whether it was needed or not! Same goes for the swingarm bearings. Ever heard of one single bike ever having a swingarm bearing failure? I'm sure there are one or two out there, but you just don't hear of it. Not even on bikes that never ask for bearing servicing. It would be cheaper to forfeit the warranty on bearing replacements than to pay for unnecessary disassembly and repacking of those bearings.

Tranny Abuse

If you put 10,000 miles between transmission oil changes, your oil will still look and smell just like it did when you put it in. (how often would a car owner change the gear oil in his/her standard transmission car?). I change my tranny oil every 10,000 miles, just to keep the accumulated moisture content down. Use transmission specific oil, and save yourself some oil consumption and service time. Your bike just don't need it!

Lubes and Links

As for proper lubrication of cables, linkages, hinges and so forth, your bike will tell you when it needs attention. Over maintaining a bike can be just as harmful as lack of it. Of course this is a personal call, but consider whether a cable or pedal needs lubricant before tearing into it. If its working flawlessly, why risk the damage to your paint job by a dropped throttle cable, or stripping the head off a soft control fastener just to lube something that didn't really need it in the first place? And why the heck would you pay someone else to do the same damage, then try to worm their way out of it, saying that chip in the paint or scratch on the chrome was already there!

The Last Word

If your bike should ever need any type of warranty service, it will likely not be something that the service schedule would have prevented in the first place, but the service list does give you an idea of things to watch for as you normally ride and clean the bike.

I recommend that you create a printable check off list and keep records of your own maintenance, along with ALL receipts for oil, filters, an other items, just for the sake of argument if you encounter a sticky dealer. In my opinion the best way to keep track of your receipts is to use an glue stick and paste them chronologically into a cheap composition notebook. This keeps them organized and the extra room on the pages make a good place for writing maintenace notes. Also, 
in my very limited experience with service shops, I have never been asked to see or produce any service records.

When a dealer does warranty repair, he gets paid less than customer charges, and he has to wait for his money, along with getting prior approval to do the work. If you feel that you have a legitimate warranty claim and your dealer is giving you a hard time, chances are that he has cash customers lined up and waiting, so he will try every trick in the book to disarm your warranty. It simply isn't worth his shop time. Find yourself a new shop!!

Many shops are more than happy to help you with warranty claims, They pretty much know what's covered and what ain't, and are not likely to ever even question who's done what maintenance, unless an obvious LACK of maintenance led to the problem in the first place.    
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#1 General Comment

Here is another little tid bit that most don't know.

AUTHOR: MartyMarsh - (USA)

POSTED: Saturday, June 23, 2012

  Back when there was a so called shortage,as in they couldn't make them fast enough and you had to put a big down payment and wait a year for your bike,that was all made up and it worked like a charm.I won't tell how I know this but if you recall there wasn't anymore Harley's on the road than any other bike,and someone selling them like hot cakes,everyother vehicle on the road should have been a Harley.

  Although I do look at it as a marketing tool and it worked very well,the problem I have with it is it drove prices thru the roof,which in my mind is deception.

  This is just my oppinion and I really don't care who don't like it.

  Good luck and God Bless,enjoy the ride.

                                                                 Marty

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