Complaint Review: Haus & Hues - Doral Florida
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- Author Confirmed
- Haus & Hues 6451 NW 102 Avenue, Suite 7 Doral, Florida United States
- Phone: 786 977 3062
- Web: https://hausandhues.com
- Category: E commerce, Internet sales, Online Ripoff, Online sales, Decor, retail website online, Customer service, deceptive return policy
Haus & Hues Haus & Hues Took My Money, Mis-Shipped Order, No Accountability, Backpedaling, Excuses, Buying Time, Wouldn't Cancel or refund Doral Florida
*Author of original report: Merchandise Received
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On 7/1/23, I ordered a Keith Haring poster from Haus & Hues' shop on Amazon. On 7/5, USPS tracking indicated "USPS Awaiting Item, Shipping Label Created, MIAMI, FL 33178, July 5, 2023, 2:43 pm." On 7/7: "Preparing for Delivery, Arrived at Post Office, OPA LOCKA, FL 33054, July 7, 2023, 3:49 am".
The package was to ship to my address in Lakewood, Ohio. After I notified Haus & Hues of the error, they created a 2nd shipping label on 7/7, then immediately cancelled it. After some e'mail messages from Ayvie at Haus & Hues, and messaging via Amazon, I demanded that my order be cancelled and a refund issued immediately. Haus & Hues had my money and mis-shipped my order. Yet, Ayvie told me they couldn't re-ship a poster until the first order that they shipped to Opalocka was delivered (to whom?!). Then, Ayvie insisted that I wait until the warehouse opened on Monday before she would resolve my issue. The entire weekend was one of backpedaling and excuses by Ayvie as she insisted that I wait for the warehouse to open on Monday and wait for the mis-shipped order that I paid for to be accounted for. After several reports to Amazon—including a formal one that caused my complaint to be elevated—and Amazon contacting Haus & Hues at least twice, a refund has purportedly been issued. although, as of this writing, the refund has not been deposited into my bank account. Haus & Hues needs to be investigated and put out of business.
This report was posted on Ripoff Report on 07/10/2023 04:16 PM and is a permanent record located here: https://www.ripoffreport.com/report/haus-hues/doral-florida-took-money-no-1527473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Merchandise Received
AUTHOR: Michael - (United States)
SUBMITTED: Thursday, July 13, 2023
In fairness, but grudgingly, my merchadise arrived after Haus & Hues processed a refund, which has hit my bank account. As of this writing, I have gotten the poster I ordered at no cost untilthey decide to bill my card again, even though they said they wouldn't.
Side note: The poster is so measly and so flimsy, what I paid for it should be the price for the framed version. Either way, avoid Haus & Hues online, on Amazon, and in person. They're the utmost worst. I was ready to hop on a bus and head down to Florida to do what I needed to do to take care of business. You don't need anything badly enough to buy it from this horor show of an organization.
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