Report: #1147930

Complaint Review: Hautelook - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Mon, May 19, 2014
Updated: Mon, June 02, 2014
Reported By: AVN — LOS ANGELES California

Author Not Confirmed

Why?

Hautelook Internet USA

Phone:
Web: www.hautelook.com
Category: Bed & Bath

Hautelook, A Nordstrom Company False Advertising Images Bait and Switch Los Angeles California

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I purchased a matteress topper based on the image and description for sale on Hautelook.com.

The product was represented as "Sealy memory foam"

What I received is not what was represented in the description or in the image for sale.

The item is sold as not returnable, yet what I received does not represent the image which was for sale on Hautelook.com.

I received a cheap urethane foam mattress topper not Sealy branded, and definitely not a memory foam mattress topper as what was advertised in the image which I based my purchase on.

I am very disappointed with what I received. It is misrepresented as memory foam, I received a 1 inch thick cheap chemical urethane mattress topper, as the paperwork which was included with the shipping material attests. It is absolutely not what I purchased based on the images represented on Hautelook.com.

This is a roll of cheap urethane foam, shrink wrapped in plastic, and is absolutely not a Sealy mattress topper, nor is it a memory foam mattress topper.

I received communication from Hautelook.com which states that they will not return the item.

Report Attachments:

This report was posted on Ripoff Report on 05/19/2014 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hautelook/internet/hautelook-a-nordstrom-company-false-advertising-images-bait-and-switch-los-angeles-calif-1147930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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