Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1116326

Complaint Review: HCcost - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: LucasH — Laguna Beach California
  • Author Not Confirmed What's this?
  • Why?
  • HCcost Select State/Province USA

HCcost, an Amazon.com "seller" Charged my credit card before shipping merchandise, provided no tracking info, lied about delivery schedule New York New York

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Ordered some kitchen appliances through Amazon.com. Purchased from one of Amazon's 3rd-party "sellers", HCcost on Jan 7. My card was charged on Jan 8. Delivery was "estimated" for Jan 13-16. On Jan 17 I call Amazon to find out where the merchandise is. There is no tracking info provided. Amazon says I need to talk to HCcost, but can only communicate with them via Amazon's email system, not directly - no phone number provided for HCcost. The name of the shipping company is provided on the Amazon website, so I look up their number and call them. They tell me they picked up the merchandise in NY on Jan 15 and will take at least another 10 business days to deliver it, so at least two weeks longer than "estimated" by Amazon/HCcost. The shipper also gives my HCcost's phone number: 800-299-9470 (something Amazon refused to do). HCcost's representative confirms what the shipper told me. I tell her to cancel my order because I can't wait that long and that I need to go out and buy the appliances from a regular store now. She says she needs to put me on hold - I finally hang up after waiting a long time. I go back on the Amazon website and send an email to cancel the order due to failure to meet the estimated delivery date by at least 2 weeks. No reply yet. I then post a negative review of this seller on Amazon's website. Within a minute I get a call from Mark of HCcost in NY. His phone number shows up as (347)350-2046. He offers to give me an immediate refund if only I remove my negative review. Unbelievable!

This report was posted on Ripoff Report on 01/17/2014 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hccost/select-stateprovince/hccost-an-amazoncom-seller-charged-my-credit-card-before-shipping-merchandise-provid-1116326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now
loading