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Report: #1207417

Complaint Review: Ripoff Report | Healing Solutions TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. 100% money back guarantee. Healing Solutions puts customers first, lifetime refund guarantee if ever unsatisfied with any products for any reason. By marketing directly to consumers Healing Solutions can sell wide range of high quality oils at prices several times lower than the multi-level marketing companies and their network of “sales representatives”. - Internet

  • Submitted: Sat, February 07, 2015
  • Updated: Wed, May 16, 2018
  • Reported By: Joany — Paterson New Jersey
  • Healing Solutions TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. 100% money back guarantee. Healing Solutions puts customers first, lifetime refund guarantee if ever unsatisfied with any products for any reason. By marketing directly to consumers Healing Solutions can sell wide range of high quality oils at prices several times lower than the multi-level marketing companies and their network of “sales representatives”.

    Internet
    USA

Healing Solutions REVIEW: Healing Solutions’ goal to provide broadest possible selection of highest quality essential oils at lowest possible prices. Healing Solutions offers 100% satisfaction, 100% money back guarantee, providing excellent customer support. Healing Solutions third party tests GC/MS ensures highest purity essential oils.
*UPDATE: Healing Solutions pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Healing Solutions recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: May 16, 2018: Healing Solutions remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Healing Solutions is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Healing Solutions has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Healing Solutions has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Healing Solutions remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Healing Solutions for its full commitment to quality customer service.

Ripoff Report's discussions with Healing Solutions have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Healing Solutions listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Healing Solutions remains committed to the highest possible level of customer satisfaction and happiness. They continually analyze their business and products year after year to see how they can further improve and serve their customers even better. Healing Solutions is truly dedicated to making sure their customers are satisfied and that any complaints, which do arise, are addressed promptly and fairly.

Healing Solutions has made good faith efforts to resolve any complaints reported on Ripoff Report. By participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

The information provided in this report is based on comments made by Brad Owen during an onsite inspection held by a third party verification company with no biases toward Healing Solutions.

Healing Solutions is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Healing Solutions is an essential oil company that ships and sells essential oils primarily through the venue Amazon.com. Essential oils, a product that has been growing in popularity over the recent years, promotes positive health through both aromatic and topical use. Popular oils would include lavender, peppermint, and frankincense.

Leads for Healing Solutions are generated through Amazon's search engine, "almost all of our sales go through Amazon." Brad Owen explained that a potential customer can search for whatever essential oil they desire on Amazon, and Healing Solutions will be one of the top generated purveyors of that product. The customer can then purchase directly through Amazon, and the oils will be shipped through Amazon, "most of it is all handled by Amazon quite honestly. I mean we ship directly to Amazon, and Amazon ships directly to the customer." It should be noted that the customers first contact is with Amazon, and if an issue arises Amazon with forward anything they can't deal with directly to Healing Solutions.

Healing

CUSTOMER CARE & COMPLAINT RESOLUTION FROM HEALING SOLUTIONS

During the onsite interview Mr. Owen was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Owen explained that the most common complaint with their company is if a bottle leaked during the shipping process, "Amazon packages and ships through UPS or FedEx...if they jostle the package around and the cap gets loose...it will leak out." While this is the most common complaint for Healing Solutions Mr. Owen states it occurs within, "less than one percent of our shipments." If this issue occurs Healing Solutions will offer a refund or replacement of the bottle depending on the customers preference.

When asked to comment on complaints posted on Ripoff Report's website Mr. Owen stated the following, "the specific complaint alleged we had pesticides in our products. Unfortunately, we don't know who complained. They left no contact information, so we can't ask them why they think that is true. We have our product tested by various labs in the United States, and that is not true." Mr. Owen went on to describe their accreditations, "we have a five-star rating on Amazon. We have also done Kosher certifications. We are FDA registered... we have [our products] tested, but none of it has a certifications.”

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Owen informed us, "we stepped up the number of testing we do... because we are increasing the number of suppliers." Mr. Owen went on to state, "we continue to offer the same refund policies... we offer 100% money back guarantee, so no matter what issue they have, be it a leak or they don't like the smell of it, we give them their money back.”

Healing

HEALING SOLUTIONS – WHERE THEY OUTPERFORM THEIR COMPETITORS

"Healing Solutions goal is to provide the broadest possible selection of the highest quality essential oils at the lowest possible prices for our customers. The dominant companies in the essential oil industry typically employ a multi-level marketing strategy to sell their oils and because of this their oil prices are very high. Healing Solutions sell directly to customers and cut out the need for significant marketing costs to be added into the prices of the oils. The dominant companies oils are often several times the cost of our oils for the same quality. There are smaller companies in the industry who offer lower cost oils, those companies typically have a more limited selection and sell oils that typically are lower quality.”

EXAMINER.COM ARTICLE: HEALING SOLUTIONS ESSENTIAL OILS REVIEW – QUALITY, ORGANIC ESSENTIAL OILS

http://www.examiner.com/article/healing-solutions-essential-oils-review-quality-organic-essential-oils

"As more and more consumers are taking back their health and looking for natural solutions to common health ailments, essential oils are gaining a renewed focus as a potential option for treating common health problems naturally. Because the essential oils market is not monitored or controlled by government entities, not all products are created equal. Healing Solutions offers organic oils of the highest quality to help their customers reach and maintain their health goals.

Who Is Healing Solutions?

Healing Solutions is an essential oil company offering 155 essential oil blends made from 100 percent organic sources. The company has the largest inventory of essential oils on the market today. Healing Solutions partners with highly trusted distillers and growers to ensure the final quality is as pure as possible.

Why Choose Healing Solutions?

Essential oils are concentrated oils coming from plants. Essential oils contain the fragrance of the plant and can have healing benefits when used topically or when inhaled. Because the healing benefits come from the oils themselves, the better the purity of the product, the more effective it will be.

If you are considering investing in essential oils, you must understand that different essential oil companies offer different quality of products. While you can go to your local drug store and pick up products that claim to be essential oils, these products have extra ingredients and fillers that detract from their healing and stress-relieving abilities. Also, if the plants the oils are pulled from are not organic plants, the final product may be contaminated with toxins that can do more damage to your health than the benefit provided by the oil.

Healing Solutions has gone above and beyond to ensure the quality of their 155 essential oils. Not only do they partner with 100 percent organic growers, but they also hand pick the products they include in their inventory, checking to ensure that the growing and distillation process is above board to protect the purity of the product. In fact, the high quality of Healing Solutions essential oils means that you need to use them carefully. The oils are very potent and powerful, and just a small amount can provide considerable benefit.

Essential oils can be a true benefit to your health, providing stress relieve, healing and overall wellness support. With four- and five-star ratings on Amazon and a long list of satisfied customers, Healing Solutions is the logical choice for quality essential oil products.”

Healing

STATED IMPROVEMENTS FROM HEALING SOLUTIONS

"As there is only the one complaint, we have done hours of research trying to find any report stating that there were pesticides found in a chemical test. We have been suspect that this is a competitor posting, as we doubt that someone would go through the trouble of having a chemical test done and with our extensive testing we know that there wouldn’t be any pesticides found. Regardless, we would like to offer this individual as well as any other individual(s) that aren’t completely satisfied with our products a full no question money back guarantee. It is because of this guarantee that we believe we have so few complaints, and why we can stand so strongly behind our products. Healing Solutions treats its customers as if they were an extension of our family. This means that whenever a customer isn’t satisfied with our products for whatever reason, we go above and beyond by offering a no questions 100% satisfaction, and 100% money back guarantee, for lifetime of our products.”

Healing

Healing Solutions recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Healing Solutions has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

Healing

In summary, after our review, which included discussions with Brad at Healing Solutions, Ripoff Report is convinced that Healing Solutions is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Healing Solutions HealingSolutions.com, healing solutions essential oils, healing solutions essential oil blends NOT ORGANIC - Oils were sent to a lab for testing. Found small amount of pesticides and mixed with other oils Phoenix Internet

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

STATEMENT FROM HEALING SOLUTIONS:

We have taken into account this complaint and cannot find anywhere where there was a report of pesticides being found in our oils. Do you accept responsibility for complaints filed about you? Yes, when they are warranted for sure. However in this case we have yet to see the evidence of the pesticides. Are you willing to make things right with customers from the past? Absolutely, we stand by our products 100% and our customers are our #1 priority. We would be more than happy to make every right with our customers. We also offer a lifetime money back guarantee if a customer is ever unhappy for any reason. Explain changes you’ve made to your Business Practices to avoid complaints in future. We have taken into account this complaint, but again cannot find anything to back up the claim. We do have our oils tested by a third party who reports to us that they are 100% essential oils.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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I saw this brand on Amazon.com and was excited to give them a try. I contacted the seller asking them for information about their essential oils. I use essential oils internally so this is a common practice to ask questions when ingesting something. I asked them who certified their oils Organic. USDA, ecoCert or any other agency. They never answered any of my email. I must of contacted them over 4 times with no luck. I decided to contact amazons customer service to see if Ill have better luck. The seller Prime Time commerce which is actually healing solutions but with a different display name Replied stating " we will get back to you with the correct information requested. To this day they never got back to me. I was so blinded by the great prices that I decided to go ahead with my purchase with no information about their oils. "What a mistake" I first noticed something wrong from the very first bottle I opened. The smell was weak and the consistency was off.  i decided to have the bottle test and the results were not pleasant. Small amounts of pesticides were found, which clearly proves that the oils are not organic. they also found different types of carrier oils mixed with the essential oils.  Which proves that they are not therapeutic grade. if you are considering in purchasing this brand please try contacting them and you'll see for yourself that this is a scam. ASK THEM FOR THE ORGANIC CERTIFICATION.  DONT BE FOOLED BY THE NICE PICTURES. BOTTLES YOU RECEIVE LOOK NOTHING LIKE THE PICTURES. POOR QUALITY

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