Report: #920982

Complaint Review: Hearthware - Internet Internet

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Submitted: Wed, August 01, 2012
Updated: Fri, August 03, 2012
Reported By: Cindy Barrentine — Zephyrhills Florida United States of America

Author Not Confirmed

Why?

Hearthware Internet United States of America

Phone: 8886892831
Web: Update@hearthware.com
Category: TV Advertisements

Hearthware Nuwave oven Did not receive complete order. My free oven ,buy one get one free, has been on backorder since May Internet

*UPDATE Employee: Backorder Help

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Back in May of 2012, I ordered a nuwave oven. The advertisement was buy one get one free. I also ordered a set of pots to go with it. I did recieve one nuwave oven and 2 pots. Never received my free oven or the pot set I ordered and today is August 1, 2012. The letter sent to me listed a customer service number in which all you hear is a recording. No one to talk to.... so disappointed

This report was posted on Ripoff Report on 08/01/2012 01:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hearthware/internet/hearthware-nuwave-oven-did-not-receive-complete-order-my-free-oven-buy-one-get-one-free-920982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

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0Employee/Owner

#1 UPDATE Employee

Backorder Help

AUTHOR: Hearthware Jeremy - (United States of America)

SUBMITTED: Friday, August 03, 2012

POSTED: Friday, August 03, 2012

Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave Oven. I apologize for the delay in the receipt of your complete order. If you send an email to facebook@hearthware.com with your order information, we will look into the status of your order and pass along any updates or relevant information we receive. Thank you for your patience while we sort out this backorder issue.

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