Report: #1379970

Complaint Review: Heartland (Big Country)

  • Submitted: Mon, June 19, 2017
  • Updated: Mon, June 19, 2017
  • Reported By: Tony — garrison Texas USA
  • Heartland (Big Country)


Heartland -Big Country- Poor craftmanship, nothing but trouble.. lots of our money down the drain. .. retirement dreams ruined elkhart, Indiana Internet

*Consumer Comment: Tony i'm sorry for your troubles I am a RV fraud investigator that lawyers hire

*Consumer Suggestion: An industry insider comments

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2015 Big Country by Heartland and there are so many things gone wrong that we can not enjoy it.. Air Conditioners stop working .. both of them and have to wait for a week or so for repairs. Hydrolic slide out rams are rusted. Plumbin is always leaking and warped the floor.. what else can go wrong??? Outside light never did work.Raido has not antenna. Help please. 

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#1 Consumer Comment

Tony i'm sorry for your troubles I am a RV fraud investigator that lawyers hire

AUTHOR: RV dealer fraud Investigator - (USA)

let me give you some advice   Be very skeptical when you plan to go to an RV dealerships show and sale at a big event.  RV dealerships bring their best and most powerful sales people with them when they go to these RV show in sales across the country.   They do that because they want to sell more units they don't want week green pea sales reps at RV shows.  Now let's get to some helpful information please read this and pay attention if you need to read it a couple of times.


Here's some of the problems I have with RV dealerships.

1 most RV dealerships that I'm aware of do not do pre-delivery inspections before they put the coaches on the lot for sale.
2. Mini RV dealerships do not educate the public how explosive propane gas is in the safety precautions that all RV owners should take.
3. they do not show their customers how to check for leaks in the propane system.
4. they do not inform them what to do for the most part when they suspect leaks in the propane system.
5. Predelivery inspection is a very important but most RV dealerships like I said do not want to pay their RV technicians to do complete predelivery inspection to make sure the customers are buying something that has oh functions working properly before they put the coach on the lot for sale that should be one of their priorities.
6. customers do not understand when you're buying a brand new motorhome the Monroe leave law regarding MSRPs do not apply when it comes to the RV industry because they are not passenger vehicles.
7. be very careful when you go to an RV show and sale.  Most of the time you're going to get caught up in the sale and the excitement at the RV shows you're going to wind up paying way more than the coach is actually worth.
8. here's some information for people to plan to buy a motorhome and want a smoking deal.  The best place to buy a motorhome is RV storage facilities were people are paying a monthly fee to store their motorhomes because they can't keep them at the place that they live.  Those people are tired of paying the monthly rent for the RV storage of their motorhome that they can't keep their house and they're ready to get rid of it.  
No sales tax. No documentation fees. And most of the time the people that sell these motorhomes don't know the true market value in those cases the person is planning on buying it is going to get a smoking deal.
9. when you going to an RV dealership and you plan to buy a used motorhome good luck because most of the time again the RV dealerships do not want to pay RV technicians to do a complete thorough inspection to make sure everything works properly.
When you Plan to buy a motorhome of your choice not to sales reps choice it would be very smart for you to ask for predelivery inspection sheet it usually comes in several pages.  That's if the RV dealership actually does them.  Bring yourself an RV technician with you before you sign any documents have been kind a give you a basic walk-through looking for things that might be wrong with the coach if it's a use coach but remember don't you think it would be smart if an RV dealership would actually do a complete predelivery inspection to make sure everything works before they place it on the lot for sale ?????
Let me give you some numbers hear about the explosive capability of propane.  
Let's say that you have 1 gallon of propane in a very small tank in a barbecue grill.  While the propane that 1 gallon of propane is inside the container it's in liquid form.   If the propane system has a leak that 1 gallon of propane will expand it 270 gallons of explosive vapor.   It's called the expansion rate.
Now let's say that you have an RV has a 35 gallon propane tank.  You have 35 liquid gallons of propane inside the tank when it's inside the tank under pressure.  Now let's say that that propane system that has 35 gallons in the tank has a leak in it that the RV dealership never found because they refused to pay their RV technician to do a complete LP gas system leak down test. If that 35 gallons of liquid propane in the tank leaks inside of the coach and outside because of a leak that was never detected the 35 gallons of liquid propane will expand the 9450 gallons of explosive vapor.   That is enough paper to blow that motorhome completely into pieces if for some reason it's ignited from a pilot light or a candle or a cigarette.
Now after reading the above paragraph don't you think that it's important that RV dealerships should do complete LP gas system checks for leaks and make sure that the LP gas regulator is not leaking and the LP gas regulator is operating at normal operating pressures. ???? I used to get hired by attorneys as an expert witness and testify in court after a customer bought a motorhome and had major issues that were not disclosed before the purchase. I know what I'm talking about because I used to own an RV repair a business and I seen some crazy things that RV dealerships would put on their lot for sale. Now do your homework every time before you buy a motorhome if you like what I have to say post a comment maybe I'll post even more information for you..
Be very careful when you go to an RV dealership of your choice pay attention to what you're looking at if you don't understand what you're looking at please find yourself a RV technician that knows what they're doing that certified to go with you before you sign a contract to purchase a motorhome of your choice to not go and sign a contract with out somebody to make sure that you're not buying a piece of junk that's troubles that somebody else got rid of. Don't be a fool when you park with your money because if you do you are by nothing but junk that somebody else did no longer want. Read the section above about LP gas leak detection tests. It will explain to you how explosive call pain really is most RV dealerships do not understand the LP gas expansion rate Siri which is true.
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#2 Consumer Suggestion

An industry insider comments

AUTHOR: Bubba Lee - (Canada)

Have you called Heartland customer service? 877-262-8032   

You will need to have your VIN number to talkk to a rep.

Heartland Dealers face a dificult task to get approvals and do repairs to Heartland units. The Heartland warranty system is dificult to deal with and many Dealers "give up" when contiuosly ignored by Heartland.

Heartland tend to react more positively and quickly to retail customers instead of the dealer, so calling them is worth a try.

Good Luck

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