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Report: #1216424

Complaint Review: Herff Jones Company - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Susan Macina — Hollywood Florida USA
  • Author Not Confirmed What's this?
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  • Herff Jones Company Nationwide USA

Herff Jones Company Chuck Puleri & Associates (bait and switch 14K class ring to 10K ring sent sent revised contract without mentioning change Davie Nationwide (FL)

*Author of original report: Issue Resolved Company did the right thing

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I ordered a class ring for my son graduating in 2017.  I was told sculptured palm side was free for magnet students. I ordered a 14k gold class ring for a total of 874.44 they sent me a revised bill they highlighted the small bottom that said This order is subject to audit, in case of error, the price will be corrected.

 This is how they do their bait and switch they also photocopied my orginal bill they whited out the N/C for sculptured side and put in 35 dollars.  They also changed a price for the stone which they told me was a $100 now is $80.00 they highlighted this change with yellow highlighter what they didnt highlight is they whited out the box that said 14k like it was not even there but I have orginal and its small they didnt highlight this change at all hoping I wouldnt notice and then darkened in the circle above with 10k.

They tried to draw my attention to the new price which was slightly higher by $16.00 and act all innocent like they were doing me a favor by crediting me $20 on the stone while tacking on 35.00 they said was free for magnet students but someone whited out that box that said 14k completely like it wasnt even a choice and darken in 10K thinking they are pulling fast one. They dont know me I will make sure the school every single newspaper and radio station and anyone that will listen about their shady practices. If you could see these two forms you would see they knew exactly what they are doing.

This report was posted on Ripoff Report on 03/17/2015 04:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/herff-jones-company/nationwide/herff-jones-company-chuck-puleri-associates-bait-and-switch-14k-class-ring-to-10k-ring-1216424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Issue Resolved Company did the right thing

AUTHOR: - ()

POSTED: Saturday, March 21, 2015

I am the author of the orginal report. I also reported to the Corporate HDQ of this company and BBB. The owner Chuck Pugeleri contacted me personally and said the sales rep made a mistake but agreed to give me the ring at the cost I was qouted and guaranteed it will be 14k. I will have it tested after I recieve the ring. He also generously offered a free cap and gown when my son graduates high school.  I am glad to see the owner of the Broward store respond so promptly and go above and beyond to make things right.  Thank you Chuck and Herff Jones, you werent the bad guys after all.

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