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Ripoff Report | HiBeam Research Review - , Internet - Hibeam research
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Report: #492023

Complaint Review: HiBeam Research - Internet

  • Submitted:
  • Updated:
  • Reported By: Rob — Sydney Australia
  • Author Not Confirmed What's this?
  • Why?
  • HiBeam Research 65 E. Wacker Place, Suite 400 Chicago, Illinois 60601 Internet United States of America
  • Phone: 312-782-39, 312-782-3900
  • Web:
  • Category: Media

HiBeam Research hibeam.com, HighBeam Research, Internet Scammers charge $US300 after free trial period. Internet

* : charges authorized - SAYS SO IN TERMS AND CONDITIONS

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Yes. They got me too.


What a scam! $300US !!! on my credit card for a yearly subscription with no warning after I had looked at it once, found it useless and forgotten about it.


In Australia our conumer affairs closes these sort of Scams down. Why doesn't the US law have any teeth? + this sort of thing gives you Yanks a bad reputation in business.


Its a simple fix. Free trial periods must notify by Email and be accepted before a credit card is drawn on for subscriptions.


Rob Angry Auzzie

This report was posted on Ripoff Report on 09/09/2009 01:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hibeam-research/internet/hibeam-research-hibeamcom-highbeam-research-internet-scammers-charge-us300-after-fre-492023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1

charges authorized - SAYS SO IN TERMS AND CONDITIONS

AUTHOR: Laurie - (U.S.A.)

POSTED: Wednesday, September 09, 2009

You agreed to the charges when you applied for the free trials.  States it the terms and conditions.  YOU MUST READ THE TERMS AND CONDITIONS FIRST!
 
You stated that you forgot about it after you decided it was worthless - BUT NEVER CANCELLED!   That is why you were charged. 
 
If you are not going to read in the information provided, do not blame for your mistakes!
 
2. Registration, Fees and Payments, Free Trial Use
2.1 As part of the registration process, you will be required to select a password and username. HighBeam may refuse to grant you a username that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion as determined by HighBeam in its sole discretion. You will be responsible for the confidentiality and use of your username and password and agree not to transfer or resell you use of or access to the Service to any third-party. If you have reason to believe that your account with HighBeam is no longer secure, you must immediately notify HighBeam of the problem by contacting HighBeam using this form and you must request that your password be changed. YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND ENTIRELY RESPONSIBLE FOR ANY AND ALL ACTIVITIES THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.
2. 2 If you become a paid member ("subscriber, subscribers, member, members,") of any of the Services, you will be bound by the payment terms set forth herein.
2.3 Except as set forth herein or as described by offers we make from time to time, access to the entire Service requires payment. Rates vary. If you subscribe, you must provide accurate, complete and updated subscriber information. You will pay HighBeam for all fees, charges, and any applicable taxes, associated with the Services in accordance with the current rates, payment terms, and policies specified by HighBeam in the applicable Service enrollment screens and online help areas. You acknowledge that you will pay HighBeam all such fees, charges, and applicable taxes for the Services where enrollment in the Services has been made using your credit card or other means, whether made by you personally or by someone else in your household or organization on your behalf. If you enroll in the Services using a credit card, you certify to HighBeam that you are at least 18 years of age and that you are the cardholder of the credit card, or that you are certifiably at least 13 years of age and expressly authorized by the cardholder to enroll in the Services.
2.4 You further acknowledge that your obligation to pay HighBeam all such fees, charges, and applicable taxes for the Service does not depend on usage of the Service, and that you remain obligated to pay HighBeam for the Service regardless of whether the Service is used or not. Unless you enroll as part of a free trial, your obligation to pay for the Service begins on the date of your enrollment in the Service, not the date of your first use of the Service. If made available, free trial or free access periods to use the Service also begin on the date of your enrollment in the free trial for the Service, and not the date of your first use of it.
You may cancel your monthly or yearly account for the Service during any free trial or free access period without charge. You may also cancel any subscription for the Service at any other time during its term. However, HighBeam does not prorate any fees, charges, or applicable taxes associated with the Service upon any termination or cancellation and does not refund any such amounts for any term already charged. You may cancel your account for the Service by completing and submitting a cancellation form at http://www.highbeam.com or calling the customer service number located in the customer service area of the Services. We strongly recommend that you use the cancellation form as telephone calls are accepted only during business hours and may result in delays of cancellation. General emails not utilizing the above mentioned form, letters and other means of notification, including notifying your credit card company or bank that you no longer wish to be a subscriber will not serve as valid means of cancellation. In the event that you no longer have access to the online cancellation form or a telephone, you may send a certified letter, return receipt requested to 65 E. Wacker Place, Suite 400, Chicago, IL 60601 and your cancellation will be effective upon actual receipt by HighBeam.
2.5 The price you pay for a Service is stipulated at the time you enroll in such Service and is valid for the initial period for which you enrolled in the Service. HighBeam reserves the right to change the price paid for a monthly or annual subscription after the initial enrollment period. MONTHLY AND YEARLY SUBSCRIPTIONS TO THE SERVICE ARE ON A CONTINUOUS RENEWAL BASIS. This means your subscription will automatically renew every month on your monthly enrollment anniversary or the last day of the month if you enrolled on the 29th, 30th or 31st and the current month has no such date. For annual subscriptions, this means every year on your annual enrollment anniversary. Your credit charge or other form of payment will be automatically charged or debited unless you have notified HighBeam in accordance with Section 2.3 hereof that you wish to cancel the Service. Your subscription renewal price may differ from your enrollment price and may be higher. YOU MUST CANCEL PRIOR TO YOUR SUBSCRIPTION RENEWAL DATE TO AVOID CONTINUED CHARGES.
2.6 If you obtained your subscription through a corporate subscription or other promotional code, you must comply with the terms of that subscription. You agree not to disclose your promotional code to other persons. HighBeam reserves the right to cancel a subscription redeemed through a corporate subscription or other promotional code if we determine that the user of the promotional code was not the intended recipient of that code. We also reserve the right to seek compensation from individuals who share or disseminate their promotion codes contrary to this policy.
2.7 Except with respect to payment terms when a trial is cancelled prior to its termination, this Agreement also states the terms and conditions under which you, as an evaluating user, shall be governed during any free trial period offered by HighBeam.

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