HKSEO Linklicious, One Hour Backlinks, High PR Society, Drip Feed Links Recurring Charge Scam: HKSEO, Linklicious, One Hour Backlinks, Drip Feed Links, High PR Society Friendswood Texas

This company sells an Internet marketing service that purports to improve the Google rankings of your website. They supposedly accomplish this by posting links to your site on their network of sites throught the Internet. I originally subscribed to thieir service in 2012 and found it to be ineffective and a waste of money. They posted low-quality "spammy" links and my Google rankings actually decreased as a result. Additionally, at one point, their entire network became blacklisted by Google, so anyone who subscribed to their service became penalized by Google.

In February of 2013, I canceled the service by clicking the cancellation link in my account. The billing was linked to my debit card, so the charges were showing up on my bank statement, not on my credit card bill. This was a bank account I rarely used, so I was lax in not reviewing the statement on a monthly basis. In October of 2013, I happened to look at my statement and discovered they had continued to charge me every month since February, despite my having canceled. I was highly annoyed and sent the following email to their support desk:

I canceled my subscription back in February, but just discovered you’ve been charging $52 every month since then. My account is under the email, {redacted}. Can you please stop these charges and issue a refund?

Thanks!

The following day, I got a reply from Justin Anderson, stating that it was MY fault for not having clicked on the cancellation link. Justin offered to cancel the service and refund me for ONE month's charges. He also offered to credit me for three month's worth of service and apply the credit to a different service they offered. Although I wasn't thrilled, I grudglingly accepted his offer and assumed that would be the end of it. Justin never told me that I had to go into my account and manually cancel it. The cancel link didn't work the first time, so I had no reason to believe it would work this time, and since he was refunding me, I assumed he would cancel the service at the same time. I mean what kind of company refunds you based on a complaint that their cancellation link didn't work, and then STILL continues charging you in subsequent months?

Fast forward to a year later, when I once again happened to look at my bank statement and discovered to my shock and horror that they never canceled the billing and had continued to charge me $54.50 every month for a service I wasn't using and had canceled TWICE!

Once again, I emailed their support and once again Justin replied. I explained the situation and asked him once again to CANCEL the account and refund me for the past year's charges. Justin's response was that he had no memory of the earlier incident and they didn't retain emails from that far back, so he was unable to look up by original email requesting cancellation. He also stated that it was "against their policy" to accept cancellation requests via email and the ONLY way I could cancel was by using the cancellation link in my account, LOL. I was outraged and we then had a series of email exchanges in which I explained in great detail what had happened and even forwarded him the original emails from a year ago when I requested the cancellation the first time. It should be noted that he never informed me of this "no email cancellation" policy when I originally requested the cancellation in November of 2013.

After a few more increasingly irate emails, Justin simply stopped responding and hung me out to dry.

Yes, I was stupid for not being more diligent about checking my bank statements, but this company is unethical and slimy and should be avoided at all costs. Maybe the customer isn't ALWAYS right, but with HKSEO, it seems the customer is always WRONG! Horrible, horrible company.

One other note: I orginally subscribed to TWO of their services and canceled BOTH services in February of 2013. The cancellation link DID work in the other service, but did NOT work in the service they continued billing me for. Justin's rebuttal was that I must have somehow been "confused" and only cancelled one of the services. Even if that was true, it doesn't excuse the fact that I specifically requested cancellation of the LINKLICIOUS service in November of 2013 via email and Justin never informed me that I still had to cancel it myself.