Complaint Review: Home Depot Gastonia NC - Gastonia North Carolina
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- Author Confirmed
- Home Depot Gastonia NC 2870 E Franklin Blvd Gastonia, North Carolina United States
- Phone: (704) 865-9532
- Web: www.homedepot.com
- Category: Water heater
Home Depot Gastonia NC Did not honor sale prices after units were sold and paid for. Gastonia North Carolina
*Author of original report: Issue has been resolved and Home Depot did the right thing
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On June 27th I purchased 3 water heaters that were discounted. Paid for them, waited 2 days for them to come. After various calls and hours waiting on hold. They finally told me that the order was a mistake and they would not honor the price nor offer any discounts or concessions. They said that my only options was to come in get a refund for the order and purchase a different one at full price.
I call Home depot corp office and opened on june 29th. On june 30 i called back and I asked for written reason why order is not being fufilled.
Also note per calls with corp office 3 times the store manager has reported to corp office she has spoken with me and resolved the issue. I never spoken with her once and I have yet to receive any written explanation.
As of today 7/2/2022 I randomly received an email for refund i did not authorize. no communcation, no confession for my wasted time. NOTHING, also I am one of their Pro rewards customers. Apparently that means nothing to them. Will be letting all my fellow contractors know about this issue...
Gastonia Store #3606
This report was posted on Ripoff Report on 07/02/2022 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/report/home-depot-gastonia-nc/north-carolina-did-honor-sale-1519483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Issue has been resolved and Home Depot did the right thing
AUTHOR: Jeff - (United States)
SUBMITTED: Thursday, July 07, 2022
No further info at this to time
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