Complaint Review: Hotwire - Internet
- Hotwire Internet United States of America
- Phone: 1-866-HOTWIRE
- Web: www.hotwire.com
- Category: Hotel
Hotwire 2 Star Hotel for 3 Star price--Fraudulent description of goods Internet
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We were looking to book a 3 star or higher hotel in Galveston, TX. We had put in a bid on Priceline for a 3 star hotel for 93.00 and were declined. So when we saw Hotwire had a 3 star in the same exact area for 87.00 we were very glad. We booked the hotel, having limited the number of 3 star hotels in that area (via expedia and priceline and yahoo travel), we knew that there were only a handful to choose from and they were all good.
Then we got a real surprise. They gave us a hotel that was, on the other sites, rated 2 stars, 2.5 at best. This was outrageous. We were sick to our stomach--what a scam! Had we wanted a 2 or 2.5 star hotel, we could have made reservations ourselves for less than 87.00 a night. It was unbelievable. I called them immediately and explained to them that this hotel was not 3 star on all these other sites. But they didn't care. They were like--it's final sorry. Nothing you can do.
I am so disgusted by this back handed way of rating hotels to get people to think they're getting something they are not. I think Hotwire should refund my money and quit this practice of offerinbg Hot Rates for hotels that are not what they say they are.
This report was posted on Ripoff Report on 09/25/2012 12:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotwire/internet/hotwire-2-star-hotel-for-3-star-price-fraudulent-description-of-goods-internet-946431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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