hughsnet.com ordered for online gaming. charged $106 plus $90 router won't work now being to for $129. it will work na Internet

Was sold by hughsnet a service and plan that would not work for what we were told and requested for my son's Christmas present. He tried for two days to get on and it just kept searchin for service. Told the service tech and was told it was an outright lie to get us to purchase. They won't refund us and I paid $106 for nothing and $90 for a router. We canceled service but have to pay to mail it back. The tech said it happens every day so they can sell service. They over change use $11.96 and was going to credit us but won't refund us