Hunt Plumbing Damaged carpet, left a mess, and lied to older couple Birmingham, Missouri

9/16/09-We called the company and they sent out a plumber to fix a backed up sewer drain in the laundry room.  When he arrived, I explained to him that I had put Clorox in the bathroom toilet to mask the smell.  He was frustrated from the beginning because they sent him to this call and the length, according to him, had to be longer than his to reach the problem.  The plumber that had it was on another call.  He had to leave our house to meet the other plumber at QuikTrip to get the other machine. 

When he returned, he asked to use the restroom and I reminded him that I had put bleach in the toilet and that he shouldn't flush it.  I was outside the door when I heard him flush it and curse.  The toilet overflowed.  He saw a mop and pail that had been moved to the rec room---brand new still in the cardboard without asking.  He took the new mop and pail and tried to clean up the bleach water mess.  When he exited the laundry room he dripped and tracked bleach water on my blue carpet and put the mop and pail on the carpet resulting in permanent bleach drips, a shoe print, and a pail ring which is bleached out.  He made a huge mess, left the washer and dryer in the middle of the floor, the floor was filthy. 

My husband and I have numerous medical issues and had to clean it up and move the washer and dryer back ourselves.  I called Hunts Plumbing asking for the owner and told him the story of what happened.  He said that we should call our homeowner's insurance who would contact his insurance and they would take care of the problem. He said that he had insurance for that.  Our adjuster came out but they ended up refusing liability.  Their plumber said it never happened even though his work boot print is outside the bathroom.  It went to arbitration but it was the plumber who lied's word against ours.  My husband was 64 and I was 57 at the time.  I believe they saw us as an easy target and thought we wouldn't do anything about it.  We had to have our insurance pay for the damage AND had to pay the company for poor work and clean up their mess.