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Report: #475933

Complaint Review: Hyundia Motors - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Atlanta Georgia
  • Hyundia Motors 7488 Douglas Blvd Douglasville, GA 30135 Atlanta, Georgia U.S.A.

Hyundia Motors Hyundia Hell Atlanta Georgia

*Consumer Comment: Read the Warranty

*Consumer Comment: Huh??

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I purchased a 2006 Elantra Gt, my first new car. It has ben great because of the 100,000 mile power train warranty. I even talked some family members into getting one. Low and behold my car need a water pump , radiator and head cover caskets. Which equal $ 2700.00, They told me it was not under warranty . So i am with out a car that I am still paying for my car only has 92,000 miles on it I will never get a another, Hyundai. Thanks for nothing

Stanford
Atlanta, Georgia
U.S.A.

This report was posted on Ripoff Report on 08/03/2009 09:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hyundia-motors/atlanta-georgia-30349/hyundia-motors-hyundia-hell-atlanta-georgia-475933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Read the Warranty

AUTHOR: Jack Drawhorne - (U.S.A.)

POSTED: Monday, August 03, 2009
Stanford, I have been in your shoes. It is frustrating, but read your warranty. Most likely, yours like mine starts the "powertrain" with the block AFTER everything has been removed, then goes to the transmission, driveshafts and universal joint. I have never had a warranty beyond the first couple of years that covered the things you mentioned.

Note that even though the advertising language is very glowing, it is still qualified at their website (http://www.hyundaiusa.com/global/warranty/warranty.aspx). there it says that the 10 year, 100000 mile power train warranty "...Covers repair or replacement of powertrain components (i.e. selected Engine and Transmission/Transaxle components)" Noticed the qualifier word "selected". That means the fine print either excludes things like the water pump or has a very limited description of what it includes.

The dealership does warranty work based on a contract with the manufacturer. They do not have the money laying around in a cigar box under the counter to pay the labor or parts. The warranty is their insurance policy of being paid by the maker. If the warranty does not cover it, it is not the dealership's fault.

However, there is a way to address this. Contact Hyundai USA headquarters at:
Hyundai Motor America
P.O. Box 20850
Fountain Valley, CA 92728-0850

Phone : (800) 633-5151
Fax : (801) 736-3561

Call the number first and ask for a warranty dispute office. Then address your problem to them. Ask to fax the information in writting or send a registered letter. And ask for the name of the specific person who may be able to help you.

Occassionally, savvy customer service people at the corporate office find it helpful to extend expired warranty benefits or help the local dealership get reimbursement in ways not clear in the paperwork.
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#1 Consumer Comment

Huh??

AUTHOR: Debbie - (U.S.A.)

POSTED: Monday, August 03, 2009
Your "powertrain" warranty covers just that - the powertrain. Meaning, the engine, drive train and transmission. That doesn't include your water pump and such. Water pumps are pretty much wear and tear items anyway and will go out over time - much like an alternator.

Plus...your car is only 3 years old and has 92,000 miles on it??? Whoa. That's high. For a 3 year old car, average mileage should be around 36,000 miles TOTAL.

Not Hyundai's fault. Stuff simply isn't covered.
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