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Report: #432187

Complaint Review: I-Contact.com - Durham North Carolina

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  • Updated:
  • Reported By: Woodstock Illinois
  • Author Confirmed What's this?
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  • I-Contact.com 2635 Meridian Parkway Durham, North Carolina U.S.A.

I-Contact.com SCAM - said 2 month try-it acct, but kept charging my credit card Durham North Carolina

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In November, in order to get my business, a representative of I-Contact offered me a two month try-it account at a greatly reduced rate for the months of November and December 2008. I was told that if I wanted to continue the service after December, I would need to contact them in January or log in and click on Upgrade account. It was my impression that the trial account would expire at the end of December 2008, so I agreed to try their service and gave them my credit card number. I used the service two or three times in November and December. At the end of December, I had knee surgery and was unable to work for most of January. At the end of January, I decided to retire, and I did retire in February. This morning, I discovered that I -Contact continued to charge my account in January, February and March without my permission. At no time did I contact them to extend the trial arrangement, nor did I upgrade the account on their website. Today (March 9, 2009) I called their customer service number and told them to cancel my account and refund the most recent charge (March 3rd). They said they cannot do that and that my account would be cancelled effective April 1st. In looking at the charges on my bank account, I can see that they were not actually giving me a reduced rate on the upgraded account we were talking about, nor was it a trial account that would expire at the end of December. What they did was sign me up for their less expensive account and continued charging me. I feel pretty stupid for falling for this scam. Steer clear of this company and their deceptive practices.

Screwed
Woodstock, Illinois
U.S.A.

This report was posted on Ripoff Report on 03/09/2009 07:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/i-contactcom/durham-north-carolina-27713/i-contactcom-scam-said-2-month-try-it-acct-but-kept-charging-my-credit-card-durham-nor-432187. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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