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Report: #157163

Complaint Review: Imperial Relocation - Sherman Oaks California

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  • Reported By: Mckinney Texas
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  • Imperial Relocation 15120 Magnolia Blvd. Sherman Oaks, California U.S.A.

Imperial Relocation, ripoff, price doubled from estimate, broken & missing items, didn't get what we paid for full-service, unprofessional, won't return calls Sherman Oaks California

*Consumer Suggestion: Imperial unlicensed and uninsured

*UPDATE Employee: Imperial Relocation is an honest company.

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We were quoted approximatley $5,000 to move our furniture and belongings from California to Texas. Several times, in writing, we asked if there would be hidden fees or extra charges. Several times we were told, including by the CEO, that there wouldn't be any other fees and that everything was included in the FULL-SERVICE contract price (boxes, they would disassemble everything,including our trampoline and bunkbed, and reassemble everything in Texas). We were told it would take approximately 6 hours to pack up our entire 1100 sq. ft. house. Therefore we planned accordingly.

The day of the move, three movers showed up with not even one tool to disassemble furniture. They showed up with a truck that was too small and even though they stated that the truck was too small, they still packed it anyhow. Fourteen hours later, they still were not finished and were also going to need another truck to load the rest of our belongings. The following day, it took approximately four more hours to pack our stuff in a separate truck.

Once on the road, several times upon calling to check on the estimated delivery date, we were promised our stuff would arrive on a particular date. One of the trucks broke down in route and slowed the delivery down even further.

Once the truck arrived, it arrived with only one man in. That man called for assistance. Three hours later two subcontracted men, not from Imperial, came to help out.

We were promised the second truck would arrive the following day in the morning. The next day when I called to find out when the truck would be here, I was told the truck was only five minutes away from my house. An hour and a half later I called to find out they had confused our delivery with another delivery. We kept getting promises the stuff would arrive that day, it NEVER did arrive that day.

The following day, the second truck-- a semi-truck-- arrived with another driver, NOT an employee of Imperial. He arrived with a second semi-truck (mind you we live on a small, quiet residential street). Both men said all they were suppose to do was drop off our stuff and leave and they were not hired to bring our stuff into the house or assemble anything.

This left the original mover at our house, also with not one tool, to bring all the remainder of the furniture into the house and assemble.

The only furniture he ended up putting together was our kitchen table. Everything else was left unassembled for us to put together ourselves-- even though we paid for FULL-SERVICE!

As we began to unpack we found missing and broken items:
-a broken bunkbed -- Instead of the movers unscrewing all the bolts when disassembling it, they just yanked it apart stripping ALL the holes and breaking off dowels.

-a broken soccer ball table.
-various pieces of furniture with wood chips, scratches and dings
-a broken antique clock
-a broken stand up fan

-a missing big screen computer monitor
-a missing file cabinet with important documents (including birth certificates, high school and college diplomas, and various computer software programs)
-other misc. broken and missing items (including tools used by the workers)

We made several phone calls to the company and sent multiple e-mails to be compensated for the damages, missing items and felt we were due approximately $3000 to cover those items plus the fact that we didn't get FULL-Service. Imperial told us they recovered our computer monitor more than two weeks ago and we still have yet to see it. We have been unable to get Imperial to return our phone calls or emails.

Mckinney, Texas

This report was posted on Ripoff Report on 09/15/2005 09:09 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Imperial unlicensed and uninsured

AUTHOR: Sharon - (U.S.A.)

POSTED: Thursday, September 22, 2005

So, Sharon, Imperial Relocation is a good and honest company, huh? That's why you had your licensed revoked on Sept 13, two days before this complaint was written? And you're so good that you have cancelled your BIPD insurance, so anyone who gets hurt on the (illegal) job, or is unlucky enough to get run over by your trucks, is screwed. You were notified of this revocation on August 11th, before you cancelled the insurance. I wonder if this move took place in that time.

You are also SOOO good, that you make all of your drivers keep a good logbook, right? And make sure they are properly licensed with their CDL, RIGHT???

Oh, and how does a BBB member slip all the way down to a "CC" rating?

Martha, Joshua Lewis (Anthem Claims Management) must be doing a d**n good job at stalling your claim. If you cannot get Imperial to file your claim properly, then just go straight to their Cargo insurance holder:

Policy # MC6906
Address: 3501 N. CAUSEWAY BLVD.
Telephone: (800) 535 - 7291
Fax: (504) 832 - 0605

Good luck!

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#1 UPDATE Employee

Imperial Relocation is an honest company.

AUTHOR: Sharon - (U.S.A.)

POSTED: Thursday, September 22, 2005

Imperial Relocation is an honest company and has proof regarding Martha's allegations. First, never did the company promise that the move would take 6 hours. Why would anybody make a promise like that? It's not like the customer is charged by the hour. To ennsure a good job our movers are very thorough with their packing and loading. Second, our delivery man spent hours assembling every item that needed to be assembled as promised in our contract. And last,in regards to her move the origianl estimate was around $5,000.00 for 134 items to be moved from the customer's home. This was a guranteed price based on the list of items the customer provided. On the day of the move the final inventory count was at 287 items. Instead of only one truck two trucks were needed for the move. The customer was charged exactly based on the items. She was warned before the move that the only way her price would increase was if her item list increased during the pick-up and it did. The customer has every right to make the decision of whether or not certain items should be placed on the truck. The customer never made any objections during the move to the movers. They simply followed orders and loaded the entire home.This company follows strict guidelines and never rips off their customers. Again, the customer was charged solely on the items she chose to have moved. In regards to the lost items , unfortunately items sometimes get damaged or are lost. The customer's file has been sent to our claims department and they are handling the situation. The computer monitor is on its way. The company regrets the inconvenience caused to the customer but is doing everything needed to resolve the situation.

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