Incognito Express, Military Vehicle Relocators, Kevin Fox I've been scammed. Copperas Cove, Texas 76522

   Once again Kevin " Don't worry I'll make this right" Fox is unable to tell a whole truth. The Better Business Bureau has not thrown this out. Incognito Express and Military Vehicle Relocators have the same address, phone number, and  owner. Therefore, they are one in the same. And operated with the same business practice.  My original story stands. Thank you for your time, I hope I helped save you some grief.

This customer has not done business with my company! There isn't a Contract on a file with Incognito Express and I'm at a loss how my company can get this negative review. I feel that proof should be acquired from the customer stating these allegations. Incognito Express and Military Vehicle Relocators are two totally different companies with separate DOT and MC #'s registered with the FMCSA. This customer also filed a report with the BBB which was throw out because there was never a Contract with Incognito Express.  He was asked to provide a Contract stating he conducted business with my company and couldn't produce one. 

it doesnt seem fair that a company can receive a negative review when they never conducted business with them. I had no Contract with this customer and never even spoke to him.

Signed contract on 03/04/2013 with Military Vehicle Relocators / Incognito Express and paid in full $7513.00, for shipment by air of my motorcycle from Lexington,Kentucky to Frankfurt,Germany and return.(Copy in-hand) 

Dates set forth in contract for arrival on 05/31/2013 for once in a lifetime Europe motorcycle adventure.

6:31pm (EST) 05/24/2013 telephone conversation with Kevin Fox assures me there are no problems and motorcycle is in Germany.

05/30/2013 (day of my flight to Germany)  Discover from German contact that my motorcycle is NOT in Germany.  Delay my flight 8 days.       4:53pm telephone conversation with Kevin Fox he apologizes, tells me not to worry, agrees to reimburse me for flight change cost when my trip is over.

06/08/2013 arrive in Germany to find motorcycle has still not arrived, even though was assured (again) it was here. Kevin Fox tells my German Contact and then myself to rent a Harley Davidson motorcycle and he will reimburse me for it upon my return. (E-mails and receipts to prove)

Once I obtain rental motorcycle forced to hurry to Rome, Italy in time to meet wife and daughter and the make the opening of European Harley-Davidson Rally which includes a bike blessing by the Pope.
Family vacation cut short so I can make motorcycle rental return to Germany on time.

06/17/2013 My motorcycle finally arrives. Race back to Italy for one final night with my family.

In addition, contract states motorcycle will be returned to me.   Again, not the case as I must rent a truck, travel to Cincinnati, Ohio to clear customs and pick up myself.   Then return to Lexington, Ky and rent a forklift to unload.
While this company knows how to talk and promise no worry, they will not back up their word.     Copies and dates of all e-mails, phone conversations and receipts are available.     Contact me anytime for more info.

Copy of Contract

Included in this contract is as follows:

Your arrival will be May 31, 2013 in Germany, Frankfurt and your departure from Frankfurt

Will be on July 15, 2013

And to clear that you will be making your own plane reservations and we will take care of getting the bike to you in

Germany and return to you in Kentucky.

Bike will be picked up in Kentucky and shipped to NYC

Where it will be crated and Shipped to Germany

You will be picked up at the airport

Your bike will be pre-cleared at customs

Additional paperwork at Heidelberg Customs

Given Storage for free

Your Green Card for 45 days

Maps for Motorcycle routes

One Bed & Breakfast for 1 person

Your First BEER FREE

Road Side Assistance all over Europe

When done with Holiday

Return Bike to Warehouse in Germany

Where it will be Crated and Shipped Back to Kentucky

All Customs Paperwork and Fees Paid

And we would like to Kick in and Cover the Additional days on your Green Card and give you a $200 Discount!!

GRAND TOTAL = $7513.00　

 In response to the Complaint Review, It was thoroughly explained to the customer that all shipments outside of the U.S. have to travel by means of boats, planes, trains etc until the final destination. During transit to other Countries, all vehicle must have certain documentations to enter Customs/Ports. There are NO guarantees of the duration a vehicle will remain in custody at these Ports. It was advised to the customer that overseas shipping can take 6-8 weeks until it reaches the final destination. The customer knowingly signed a Contract that clearly states delivery dates are an "estimate only". In the Transportation Industry, there are NO guarantees for no one can control weather, acts of God, mechanical failures/breakdowns, Air Line delays, Custom/Ports delays while going to Countries outside of the U.S. etc

With 30 + years in the Transportation Industry, my reputation is sacred and I offered to reimburse the customer $450 for his inconveniences. I do know that not all companies would do this. I have tried to reconcile with the customer numerous times over the past few months will no avail.

With this being said, I am in total disagreement to this review. All information was provided to the customer prior to booking his overseas shipping order. I have the signed Contract dated on March 1, 2013 that indicates that "Dates are an estimate only" I'm at a loss to how the customer considers my company had any control over the delay for entry into a foreign country with his Motorcycle.