Complaint Review: INFINITI OF COCONUT CREEK - COCONUT CREEK Florida
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- Author Confirmed
- INFINITI OF COCONUT CREEK 5501 WEST SAMPLE ROAD COCONUT CREEK, Florida U.S.A.
- Phone: 954-8616100
- Web:
- Category: Auto Dealer Repairs
INFINITI OF COCONUT CREEK MY CAR WENT FROM A OIL CHANGE AND A COUPLE OF FLUSHES TO A RECOMMENDED NEW ENGINE. WHICH THEY WANT ME TO PAY FOR BUT THE VEHICLE IS STILL UNDER MANUFACTURE WARRANTY COCONUT CREEK Florida
*UPDATE Employee: The problem she came in for WAS under warranty and fixed..
*Consumer Suggestion: You need to find a new mechanic.
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On 03/30/09 I was having a problem with my vehicle staying idol, i would start it up and it would shut off after a couple minute. not knowing what was wrong i called the road side asst, and had it towed to the infiniti dealership. On 03/31/09 I was called to pick up the vehicle, so i did.
the service adviser spoke with me and said that they change the oil and filter, did a transm flush and added some coolant flush. he also said they founded slight engine sluge, he also told me to change the oil again in a week
to make sure that everything is alright, I picked up my vehicle and left , i made it home and noticed some smoke coming from the tail pipe, i called his back and left a message with no return called. I figured it was no big deal cause it could be from the fluides they put in it. On 04/14/09 I took in back in for a part that was ordered and i mentioned the smoke, right then the service adviser said you need a new engine and it not covered under the warranty. how it need a new engine this week but i didn't need one last week.
the warranty is 6yr/ 60000 and my vehicle only has 53,000 and still under warranty.
Florence
PLANTATION, Florida
U.S.A.
This report was posted on Ripoff Report on 04/15/2009 09:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/infiniti-of-coconut-creek/coconut-creek-florida-33073/infiniti-of-coconut-creek-my-car-went-from-a-oil-change-and-a-couple-of-flushes-to-a-recom-443742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
The problem she came in for WAS under warranty and fixed..
AUTHOR: Iocc - (U.S.A.)
SUBMITTED: Thursday, May 28, 2009
After doing some research - and speaking directly with the Repair Manager we found all the notes regarding this person. Below is exactly what we found.
"THE CUSTOMER ON RIP OFF .COM WITH SLUDGE CHANGED THEIR OIL WITH US AT 19,739 MILES 26,341 MILES AND 52,765 MILES TOO MANY MILE BETWEEN OIL CHANGES. ALSO ON 4-29-09 ANOTHER DEALER CONFIRMED THE OIL SLUDGE CONCERN WITH THIS CUSTOMERS VEHICLE. THE LOW IDLE WAS DUE TO A FAULTY POWER MODULE AND THAT WAS REPLACED UNDER WARRANTY."
We have a 98% satisfaction rate, and are the #1 Infiniti Dealer in the World! As much as we'd like to please every single customer, its just not possible. We take every complaint seriously and try to rectify every situation to the best of our ability. But we are not in business to give away free services to people that can't properly maintain their cars.
#1 Consumer Suggestion
You need to find a new mechanic.
AUTHOR: Flynrider - (U.S.A.)
SUBMITTED: Wednesday, April 15, 2009
The one you have is either very bad at communicating with his customers, or at worst is trying to rip you off.
First of all, how does changing the oil and flushing the transmission fix a problem with poor idle and stalling. I cannot imagine that you neglected maintenance so badly that these fluids could affect the engine performance. It just makes no sense.
Also, before even considering a new engine, you should get a much better explanation as to why it's necessary and exactly why it isn't covered under the warranty. Smoke can mean many things, depending on what color it is. It really sounds like you need to find another Infiniti dealer and get another opinion.
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