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Report: #533825

Complaint Review: Info Experian Direct.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Christie B — United States of America
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  • Info Experian Direct.com Internet United States of America

Info Experian Direct.com Misleading "free credit report" that attaches a $14.95 monitoring fee after brief trial period, Internet

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I wanted a "free" credit report and went to experian direct.com and did not read the fine print that connects a $14.95 monitoring fee after a very brief trial period.  I only realized this when I saw my American Express bill and disputed the fee.  The fee was already being charged for the next month too!



I called them at 866-431-3471 and they tried to get me to buy at a lower rate calling it "Christmas" reduction but after five times of saying "I just want to cancel" the lady finally cancelled it for me.  Whew!  Not easy.  I asked for a cancellation code and she told me they didn't have one but she did give me her agent ID # so I wrote that down.  She told me there would be an email coming to verify the cancellation.



This is outrageous and misleading for a consumer.  When I first went online about a month ago, this link appeared near the top so as an unsuspecting consumer I went there.  The only true "FREE" report is by annualcreditreport.com sponsored by the government and now it appears at the top of Google links.  Thank goodness!


This report was posted on Ripoff Report on 12/04/2009 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/info-experian-directcom/internet/info-experian-directcom-misleading-free-credit-report-that-attaches-a-1495-monitorin-533825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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