Complaint Review: Infomastery LLC - Austin Texas
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- Author Not Confirmed
- Infomastery LLC 5700 S. Mopac Expy, Suite C315 Austin, Texas United States of America
- Phone: (512) 600-4363
- Web: www.letsgetsocial.com/members
- Category: Internet Marketing Companies
Infomastery LLC Ryan Deiss & Kate Buck Jr Never heard from them again after I paid the $97. Their phone is disconnected and emails and support tickets are unanswered. Austin, Texas
*Author of original report: Received Refund
*UPDATE Employee: We're very sorry...please let us make it right
Show customers why they should trust your business over your competitors...
This is indeed a scam. I purchased their Social Media Manager program for $97. Thankfully, I charged it to my credit card, so I will dispute the charges.
The course was a real joke. Just general, worthless information. There is nothing of value on their members page.
I attempted to contact them to cancel. The phone number on the web site is disconnected. I tried to submit a ticket on Ryans site and it links to an error page and my emails are unanswered.
I had a false sense of security that I could cancel and receive a refund if I didn't like what they provided. Next time I will check here first before purchasing anything online.
This report was posted on Ripoff Report on 06/22/2010 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/infomastery-llc/austin-texas-78749/infomastery-llc-ryan-deiss-kate-buck-jr-never-heard-from-them-again-after-i-paid-the-97-616211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Received Refund
AUTHOR: Kathy - (United States of America)
SUBMITTED: Saturday, July 03, 2010
I did receive a refund from this company since I posted this report.
#1 UPDATE Employee
We're very sorry...please let us make it right
AUTHOR: Victoria (Infomastery Customer Supp - (United States of America)
SUBMITTED: Thursday, June 24, 2010
My name is Victoria, and I am the customer support manager for Infomastery and the Social Media Manager product you are referencing.
First off, I'm very sorry that you were dissatisfied with the training. We still stand by the course, but we know it isn't right for everyone which is why we offer a money back guarantee.
I'm even more sorry, however, that you had difficulties contacting us.
Please know that we haven't gone anywhere, and that we are happy to process your refund. In fact, we even setup a backup phone number to ensure that whatever problems we were having with our phone system the day you called in don't happen again. Here are our two customer support numbers, so if you still have problems with the first number please call the second one:
512-600-4363
512-749-1388
We can also be reached online at: http://drivingtraffic.zendesk.com
Again, I'm very sorry about all this. I sincerely hope you'll give us a chance to make it right.
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