Ingles Sin Barreras ***Refused to Let Me Cancel and Return Product During Trial Period*** Los Angeles, California

I order this product with the understanding that I could send in the cancellation form during the trial period if I did not want it. I followed the directions I was given in order to return it. I sent the packing slip along with the returns form via FedEx. I was informed by the company that FedEx "had opened the package and faxed the forms which were illegible." I was told to fax the documents which I did along with the FedEx signature confirmation and asked that they contact me regarding my refund as well as the packing slip to return the product. I then contacted my bank with the suspicion that this was not entirely honest and, at my banks, suggestion, canceled my debit card before they were able to charge another $1,200. I have since been contacted by the company indicating I owed the final payment of $1,200.00. When I told them about this situation, I was told, "The computer tells me you owe the money so you need to pay." I believe some operators make excuses to delay so you are stuck with their product.

Contrary to my beliefs stated in the original complaint, the company has now agreed to take back the product and cancel the contract.

In the statement from the company below, they state that they tried to contact me for the return. I cannot confirm this because I had to call-block them after they repeatedly, aggressively, and rudely called demanding payment even after I filed with the BBB.

Below is the resolution offered through the Better Business Bureau (which I highly recommend).

To Whom It May Concern: We recently received your notification of a consumer complaint filed on behalf of Ms. ***. In the complaint, Ms. *** alleges that Lexicon Marketing, LLC (Lexicon) has refused to cancel her purchase of the product Ingles sin Barreras (Product) and refund the initial payment of $300.00 she paid to Lexicon. Additionally, Ms. *** states that Lexicon is trying to collect an amount of $1,200.00 from her. Please note that Lexicon takes complaints like these very seriously, therefore, it has conducted an internal investigation into this matter and it has found that Ms. *** received the Product on February 18, 2010. Note that, according to Lexicons records, Ms. *** contacted Lexicon for first time to request for the cancellation of her contract on February 25, 2010. Be aware that, due to Lexicons three (3) working days cancellations policy (the Policy), Ms. *** cancellation was out of time. In addition, be advised that Lexicon sent a copy of the Policy to Ms. *** enclosed to the Product. With regards to the payment of $1,200.00, be advised that Ms. *** paid to Lexicon $300.00 as down payment for the purchase of the Product, however, Ms. *** installment contract states that the remaining balance of $1,198.00 will be paid in fifteen (15) monthly installments to Lexicon. Now, since Lexicon is committed to providing all its customers with an excellent customer experience, it has accepted to cancel Ms. *** contract and issue a full refund to Ms. ***. Be advised that, Lexicon attempted to contact Ms. *** to make the necessary arrangements but it has been unable to reach Ms. ***. Finally, Lexicon is willing to address Ms. ***concerns; therefore, Lexicon would like to invite Ms. *** to contact its Customer Service Department by dialing the number 1-800-650-4444. Note that Ms. *** is free to contact us directly to the mentioned number to make the necessary arrangements to complete the cancellation of her contract. Should you have any further questions or concerns, please feel free to contact the undersigned directly. Sincerely, *** *** Manager of Corporate Compliance and Business Affairs Initial Response Summary Ms. *** cancellation was out of time. Regardless Lexicon will accept the cancellation of Ms. *** contract.