InmateAid Sold me unusable access numbers for inmate. KS

Relative in jail in Kansas so I tried to purchase InmateAid for three numbers.  They say they give you local numbers, something they stress, but I got Louisiana numbers, which did not work.  Multiple weeks of attempting to contact them all failed, by phone, (never answered), through my account and by email.  They do NOT offer a way to cancel account, so had to cancel credit card to get free of them.  I contacted jail and was finally told they don't even accept InmateAid, however the InmateAid site does in fact specifically list this facility.  All bad enough, but the zero customer service tops it all.  A scam.