Complaint Review: Inteletravel.com - Delray Beach Florida
Inteletravel.com Primary Contact: Mr. James Ferrara ,President, Complaint Contact: Ms. Mary Hernandez , Director of Agent & Customer Services), Mrs. Bernadette Kenny , Owner, InteleTravel.com-Not Worth The Trip Delray Beach, Florida
*UPDATE Employee: We Have Done Our Best To Answer & Satsify This Customer
*Author of original report: Never contacted by BBB
*UPDATE Employee: InteleTravel Answers...
I joined InteleTravel in 2009 as a way to help friends with travel and to offset my own traveling expenses. I received my Travel Agent ID Card but it was not a full year. I renewed and the next years membership ended in May 2010. Having compared the discounts to what was available online I declined to renew beyond the end of May 31, 2010. Internet prices were cheaper and I could not in good conscious encourage my friends and family to consider InteleTravel knowing they could reduce their travel cost by hundreds of dollars elsewhere. I did not complete information nor submit a picture for the following years' membership ID card and I thought not renewing and submitting the required fee to complete the ID card I was done with InteleTravel. I just recently discovered they had continued to charge my credit card and when I called to complain they stated I had not told them I wanted out. Not only had I not submitted renewal information, I had not paid to have the current year ID card and I hadn't received any information from them so in my opinion-I was no longer a member of the group. This company egregiously and with malice continue to charge my credit card knowing that the required sign up procedure had not been completed by me and only when the card number was changed did they contact me to say hey, we can't access the card, something they should not have been doing because they did not have written consent. I want the fees returned to me from June 2010 to the present. I am contacting all the necessary government agencies I can because I a sure they have done this before. Im hoping the State Attorney Generalss Office in Florida looks into their practices as well as the FTC Bureau of Consumer Protection.
This report was posted on Ripoff Report on 12/18/2011 05:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/inteletravelcom/delray-beach-florida-33483/inteletravelcom-primary-contact-mr-james-ferrara-president-complaint-contact-ms-mar-811077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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