International Travel Network Reservation name change San Francisco California

 My daughter passed away and shortly thereafter my son in law decided he couldn't care for his two minor children. I paid 1300 dollars for an international flight and was informed they could not change the name on the reservation nor could they offer me s refund. There are exceptions and I think death of a family member and minor children custodial issues would be enough for an exception to the rules/ policies. We booked are reservations early to ensure our trip of a lifetime would go without any glitches. I didn't ask for a refund just to change the name on the airline ticket. They refused. They read me policy. Then they informed me the cardholder called for a refund. No you denied her request to change the name on the ticket and you denied her a refund too.