Inventel.tv They charged my account twice for the same order Customer service was little help Said I had to send my bank records for proof Rockaway New Jersey

I ordered some Magic Finder from inventel.tv products. My order was wrong and I tried to get ahold of customer service 5 times during bussness hours and they saidthey were not in .They never answered my e-mails 4 of them. on nov 24th they took 76.76 out of my account  . That paid for the wrong order in full. Then on Jan 15th they charged my account again for 74.77 . When I called today Jan 25 the lady there said she could only see the current charge and I would have to send proof that they took the extra money. The lady could hardly speak english and I had to repeat myself three times to her There was a 15 min wait for customer service to answer.