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Report: #563245

Complaint Review: itstru payment processing - carlsbad California

  • Submitted:
  • Updated:
  • Reported By: dillon — carlsbad California United States of America
  • itstru payment processing el camino real, carlsbad, California United States of America

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Tru Payment Processing was recommended by a customer of mine. Their virtues of wonderful local customer service and low fees were extolled. I contacted Ryan, one of their sales reps and we discussed the services I wished to have. This included the sale and acceptance of personalized gift cards. I was assured that they would lower my fees or at least not be above what I was paying at present. Also that the gift cards would be ready early enough for Christmas gift giving. I waited and waited for them to start my processing. I was still using another processor. Then I noticed a $206.00 fee charged to my checking account. I called them and they said it was a minimum processing fee as outline in our contract. I was never given a copy of my contract. When, 2 months later, I asked for it, I got 23 pages, only 3 of which had my initials showing that I'd read the page. I didn't agree to the terms on the new pages.  And they promised to refund my money as soon as we started to process with them.  It was mid-November and I still had no gift cards and I was still with my old processor. And I had another $206.00 charge to my account for 'minimum' fees. They finally did begin processing at mid-month.  My charges for the half month they did the processing was as much as for a full normal month. Their fees did not match my contract. And they did not refund the minimum processing from prior months as promised.   Also, their customer service closes at 2PM weekdays and is not available on weekends. This is a B-S group of individuals --  from the "owner" in Atlanta, to the local sales reps.

PLEASE---do yourself a favor and make a note of their name.....Tru????  Definitely NOT!!!   BTW---I dropped them like a hot rock.

This report was posted on Ripoff Report on 02/01/2010 05:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/itstru-payment-processing/carlsbad-california-92009/itstru-payment-processing-tru-payment-processing-made-easy-big-rip-off-on-fees-and-decepti-563245. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Consumer Comment

Matthew Focht Enterprises, Inc - tru, truly360, tru Payment Processing, tru Processing, MFE Inc, itstru

AUTHOR: trufraudsters - (USA)

POSTED: Friday, July 22, 2016

I am a business owner and shocked, that I could find very few complaints online about itstru. Reason being, is I have only been able to locate just SIX of the different dba names they are currently using (tru, truly360, tru Payment Processing, tru Processing, MFE Inc and itstru).  They are doing their very best to hide their true identity in an effort to avoid all the negative online publicity and/or the legal ramifications from breaking the law for financial fraud! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Enterprises, Inc and Matthew is the CEO and without a doubt, is a radicalized credit-card-fraudster!  This guy NEEDS to be fully investigated by all of the United States Department(s) of Justice that specializes in criminal financial fraud.  First, being the FBI (Federal Bureau of Investigation) for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. Then, Matthew deserves to be locked up behind bars with each and every bottle of his self-made tru snake oil that, he continuously uses to scam money with from hard working mom and pop business owners who are trying to make an honest living.  Not to mention, all the innocent associates of his organization that have absolutely no clue, they are assisting Matthew with extorting money from honest, hardworking and law-abiding business owners! 

For anyone who reads what I just wrote and has been TRU-ly defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free) and if necessary, the FTC (Federal Trade Commission) and if you decide to contact the Attorney General and the FTC and still feel the need to inform public a little further then, you might well go ahead and contact their sponsoring bank Wells Fargo, located at 1499 N Main ST, Walnut Creek, CA 94596.  It is just a matter of time before a class action lawsuit is brought upon these accomplished trufraudsters!

Lastly, if you have been swindled by Matthew Focht and his deceitful business practices then, for what it is worth, make sure to try and get your $250 guarantee check they are currently offering on their website at www.itstru.com/guarantee.html .  It is just a matter of time before they remove this fictitious guarantee from their website so, as an added convenience, I have copied and pasted the falsified offer directly from their website below:

$250 TRU GUARANTEE

Being a client of TRU you will have confidence knowing you are ALWAYS in the best position possible. By leveraging our size, knowledge, and connections within the industry, TRU will negotiate on your behalf with the world’s largest and most reputable processors. This process allows us to guarantee you, our valued client, the lowest rates on ALL processing services and products.

No other company comes close. The closest guarantee in the industry only offers $100 and comes with many stipulations. For instance you have a limited time period to submit your request and you can ONLY submit 1 request. TRU has NO time periods for submission and NO limit to the number of requests you can make.

How the $250 TRU Low Cost Guarantee works is simple. TRU will help you get started with the products and services that best fit your needs. If at any point you think you have found a better rate simply let your consultant, or our office, know that you would like to take advantage of our The $250 TRU Low Cost Guarantee.

First, we will take a look at your proposal and determine if it is a legitimate proposal. The biggest thing TRU’s low cost guarantee does is to give our clients piece of mind. The majority of proposals we see overinflate the savings and/or leave out other charges, rates, and fees. By pointing out where the client would have ended up spending more by switching, TRU was able keep to a client happy by saving them time, money, and a big headache.

If TRU is able to determine that in fact the proposal is legitimate then we immediately contact the processor on behalf of the client. The processor knows that they have to BEAT, not just match, the rate being offered or TRU will pay you $250, the processor will lose not only your business but potentially ALL of the business that TRU is sending them.

Isn’t it nice to know a company exists that TRU-ly puts your needs ahead of its own?

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#2 Consumer Comment

Matthew Focht Enterprises, Inc

AUTHOR: E-Money - (USA)

POSTED: Friday, July 15, 2016

I am a business owner and I was blown away that I could find very few complaints online about itstru. Reason being, is they have a variety of different dba names (tru, truly360, tru Payment Processing & itstru) they use and do their very best to hide their true identity in an effort to avoid the negative online publicity! If you decide to do your own research on the company, you will see they have only ONE phone number for all their dba’s 877.878.1777 and no one will ever answer if you call.

The company’s legal business name is Matthew Focht Enterprises, Inc and Matthew is the CEO and without a doubt is complete credit card fraudster!  This guy NEEDS to be fully investigated by the FBI for consumer fraud, financial fraud and for defrauding business owners out of thousands and thousands of dollars. 

For anyone who reads what I just wrote and has been defrauded by this company then, please post something or file a complaint online with your local State Attorney General (it is easy & free).  It is just a matter of time before a class action lawsuit is brought upon these trufraudsters!

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#1 Author of original report

new information on Tru payment processing

AUTHOR: dillon - (United States of America)

POSTED: Wednesday, February 03, 2010
I'm amazed at the consumer power of Ripoff Report.  Several people contacted me--Tru's customers as well as the owner of  the company itself. They went over my complaints and agreed to make everything satisfactory to my liking. Had they been this efficient and concerned from the beginning, no complaint would have been posted. A wake-up call for all involved.  
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