Complaint Review: J C Penny Optical - Glendale Arizona
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- Author Confirmed
- J C Penny Optical 7750 W Arrowhead Towne Center Glendale, Arizona U.S.A.
- Phone: 623-412-1121
- Web:
- Category: Opticians
J C Penny Optical Dishonest about Insurance Benefits (Overcharged) Glendale Arizona
*Author of original report: J C Penny Optical
*Author of original report: J C Penny Optical
*Author of original report: J C Penny Optical
*Author of original report: J C Penny Optical
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I was looking to purchase a glasses and obtain an eye exam. I found out that JC Penny's was an in-network provider. I contact JCP to schedule an appoinment, in which the receptionist obtained my insurance info over the phone.
I arrived to the appointment and gave the receptionist a hard copy of my insurance card. I was informed that my benefits were verified and I have a $42 charge for the exam.
My overall price for the the complete glasses were more than the cost of a promo JCP was offering. I elected to use the promo for the glasses instead of my insurance. I still used my insurance for the eye exam.
I verified the insurance when I arrived home and found out that I only had a $15 co-pay for the eye exam, and $15 lenses. Also, I have a $100 allowance through the insurance, with me paying 80% of the price of anything over $100.
I contacted my insurance and I was informed that JCP never verified my benefits nor initiated a claim.
I contacted JCP and the receptionist, unfortunately blamed me. I obtained a refund for the difference for the glasses. The Optometrist is refusing to offer a refund until he is paid by the insurance.
Another insurance provider was calling on behalf of another customer with a similar incident. I warn you to bring a copy of your benefits to JCP before attending an appointment, or go elsewhere!
Lawrence
Waddell, Arizona
U.S.A.
This report was posted on Ripoff Report on 01/19/2008 03:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/j-c-penny-optical/glendale-arizona-85308/j-c-penny-optical-dishonest-about-insurance-benefits-overcharged-glendale-arizona-301645. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
J C Penny Optical
AUTHOR: Lawrence - (U.S.A.)
SUBMITTED: Friday, January 25, 2008
Obtained requested credit when spoke with JCP Corporate. This Dr. Gallen at JCP Optical agreed to go ahead and credit the difference, since my insurance provider confirmed that he would be getting paid.
FYI, bring a copy of your benefits with you to an appointment, even if you are told that your benefits were verified.
#3 Author of original report
J C Penny Optical
AUTHOR: Lawrence - (U.S.A.)
SUBMITTED: Friday, January 25, 2008
Obtained requested credit when spoke with JCP Corporate. This Dr. Gallen at JCP Optical agreed to go ahead and credit the difference, since my insurance provider confirmed that he would be getting paid.
FYI, bring a copy of your benefits with you to an appointment, even if you are told that your benefits were verified.
#2 Author of original report
J C Penny Optical
AUTHOR: Lawrence - (U.S.A.)
SUBMITTED: Friday, January 25, 2008
Obtained requested credit when spoke with JCP Corporate. This Dr. Gallen at JCP Optical agreed to go ahead and credit the difference, since my insurance provider confirmed that he would be getting paid.
FYI, bring a copy of your benefits with you to an appointment, even if you are told that your benefits were verified.
#1 Author of original report
J C Penny Optical
AUTHOR: Lawrence - (U.S.A.)
SUBMITTED: Friday, January 25, 2008
Obtained requested credit when spoke with JCP Corporate. This Dr. Gallen at JCP Optical agreed to go ahead and credit the difference, since my insurance provider confirmed that he would be getting paid.
FYI, bring a copy of your benefits with you to an appointment, even if you are told that your benefits were verified.
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