Complaint Review: Jerome's Furniture - Chula Vista California
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Jerome's Furniture Chula Vista, Ca Chula Vista, California United States of America
- Phone:
- Web:
- Category: Furniture & Furnishings
Jerome's Furniture Matress Mold Chula Vista, California
*Author of original report: Warranty
*UPDATE Employee: Response to Incentive
*Consumer Suggestion: incentive
*Author of original report: Jerome's Furniture Honored there Warranty
*Author of original report: Jerome's Furniture Honored there commitment
*Author of original report: Information
*UPDATE Employee: Order information needed
Show customers why they should trust your business over your competitors...
We discovered mold on the underside of the bed, and after doing research we discovered this has happened to other people as well!! We just wanted them to honor our warranty and give us a new mattress, but Jerome s said the warranty is broken because of a stain " That's not a stain, It's MOLD!! They have not heard the last of me! To Be Continued!!
This report was posted on Ripoff Report on 06/25/2012 07:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/jeromes-furniture/chula-vista-california-/jeromes-furniture-matress-mold-chula-vista-california-902365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#7 Author of original report
Warranty
AUTHOR: IBTREY - (United States of America)
SUBMITTED: Thursday, June 28, 2012
Hey Mike,
Kristi is right, after bringing my concerns to the manufacture it was determined to be a warranty issue. I slept like a baby on my new bed last night!! Also if I could remove this entire post I gladly would!!
THANKS JEROMES FURNITURE!!!
#6 UPDATE Employee
Response to Incentive
AUTHOR: Jerome''s Furniture - (United States of America)
SUBMITTED: Thursday, June 28, 2012
Hi Mike from Lakeside, CA,
Great question! If it's a warranty issue and the product is defective as was the case with this customer then Jerome's will absolutely stand behind our products. Our goal is to provide ALL our customers with excellent service.
Thank you for asking!
Take Care,
Kristi Hilliard
Jerome's Furniture
Social Media Manager
866.633.4094
www.jeromes.com
#5 Consumer Suggestion
incentive
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Wednesday, June 27, 2012
So, did they make good after you made the report?
if you did not make the ripoff report, would they just have told you to buzz off?
#4 Author of original report
Jerome's Furniture Honored there Warranty
AUTHOR: IBTREY - (United States of America)
SUBMITTED: Tuesday, June 26, 2012
I am very pleased with Jeromes, They upheld there warranty and as soon as I figure out how to remove this complaint I will. Special Thanks To Kristi
#3 Author of original report
Jerome's Furniture Honored there commitment
AUTHOR: IBTREY - (United States of America)
SUBMITTED: Tuesday, June 26, 2012
I want to thank Jerome's for Honoring there commitment and replacing my mattress! AS SOON AS I FIGURE OUT HOW TO REMOVE THIS REPORT I WILL DO SO!!! Special thanks to Kristi!!
#2 Author of original report
Information
AUTHOR: IBTREY - (United States of America)
SUBMITTED: Monday, June 25, 2012
David Roman 866-633-4094 is the person familiar with our case.
I just want Jeromes to do the right thing!!
#1 UPDATE Employee
Order information needed
AUTHOR: Jerome''s Furniture - (United States of America)
SUBMITTED: Monday, June 25, 2012
IBTREY - I'm sorry to hear about the problem with your mattress. Please email me with your order ID or the phone number on your order so I can research this and see what we can do to help.
Thank you,
Kristi Hilliard
Jerome's Furniture
Kristi.hilliard@jeromes.com
Related Reports
09:49 AM
10:30 AM
07:07 PM
03:05 PM
12:19 PM
09:04 PM
12:18 AM
09:00 PM
11:54 AM
09:41 AM
11:15 PM
09:20 PM
New 
Updated 
Rebuttal Photo 
Advertisers above have met our
strict standards for business conduct.
