Jessica Rich Collection Internet

 I ordered a dress 2 1/2 weeks ago. Online it says allow 3 days to process and 7 to ship. That window had gone by and I needed the item within a few days. This was when I decided to contact them to check the status of my order (it was never being updated online). Over the course of 5 days and 7 different forms of communication, I understandably grew frustrated and left a voicemail asking to cancel the order and be refunded. Finally, I now get a call back! The woman, I presume the owner, was completely unprofessional. Beyond the way she spoke to a customer she had treated poorly, she berated me with back to back emails to prove she had done nothing wrong. She now claims the dress is out of stock (yet took my money the first day and never told me it wasn't available). Then proceeds to leave a voicemail saying if I don't want the same dress in a different color that I could apply the money to something else, but not get my money back. They basically took my money for an item that was never in stock and won't refund me. Then, she proceeds to lie and claim she sent an email last week to tell me it was out of stock, only to find she doctored it to pretend it was intended for me, and never changed the date at the top from February to May. She then sends an email claiming the dress should have been shipped June 1st, but as of today the status on the website was still processing. After I catch her on all her lies, she miraculously has the dress in stock and could send it out today. If I hadn't taken initiative and been proactive, this company would still have my money and I would still be wondering where my clothes were. They we're making no effort to contact me whatsoever, let alone call me back. She was rude, not holding herself or company accountable for their lack of actions/customer service, and then harassed over numerous emails. Buyers beware!!!