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Report: #424032

Complaint Review: Jiffy Lube - Logan Utah

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  • Reported By: logan Utah
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  • Jiffy Lube 30 E 1400 N Logan, Utah U.S.A.

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Any owner of an 07' Scion TC knows the check engine light comes on after you've driven your vehicle 5000 miles since the last oil change to tell you that it's time to change your oil. But I've been going off the recommended 3000 mile schedule...who recommended it? I couldn't say.

But I can say I've never missed an oil change within 50 miles of 3000 once I committed to this schedule. was quite alarming to see that check engine light come on. My first thought was I hadn't been paying attention to my mileage. But it seemed way too early.

I checked the sticker on my windshield, and sure enough I had only run my 'new' oil for amost exactly 2000 miles since my last oil change at Logan's Jiffy Lube. So I checked the owner's manual one more time to make sure the check engine light didn't indicate any other symptoms. This indicator ONLY tells me when I've run my oil for 5000 miles. But surely this could be due to some other environmental issue. So I checked all fluids, and was sure to loosen all fluid caps to ensure there weren't any strange pressure issues. All my fluids were just where they were supposed to be. I immediately took it in for an oil change. The check engine light went away.

I'll do the math for you: 3000 miles since my last real oil change + 2000 miles with no oil change = 5000 mile check engine light = jiffy lube charged me for changing my oil but somehow forgot to provide the service. Or perhaps they put the wrong weight of oil in. It's not hard to imagine how a heavier weight would trigger a viscosity sensor early on in the schedule. Either way they didn't provide the proper service. Either way this is detrimental to my $20k investment.

Dr. B
logan, Utah

This report was posted on Ripoff Report on 02/14/2009 12:18 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 UPDATE EX-employee responds

Maint. Light

AUTHOR: Ted Jefferson - (U.S.A.)

POSTED: Friday, July 31, 2009

The anon. lube tech does have a point as far as the way the MIL works. The sensors on the vehicle can not calculate age or any thing else about the oil other than there is low or no pressure or the level is low. The manufacturers of the vehicle fail to inform consumers that the computer component that controls the oil life indicator is about as complex and a calculator and works off algorithms. They are not reliable since they can not tell what was installed be it conventional or synthetic and ect.

If the Upper Bay Tech was properly trained they would know that Scion is built by Toyota and has a Maint. Light that should be reset with every oil change. The Upper Bay Tech or who ever else may pull the vehicle out should inquire if the Oil Life Indicator was reset if it has one. You preform a lower bay quality inspection with every car right? You check to make sure that the Wrench is on plug is tight, hand on filter is tight and so on, the Upper Bay checks that all caps are tight after they show you the dip stick with the appropriate oil level so why shouldn't the person pulling out the vehicle reset the Maint. Indicator?? There is no excuses for incomplete service, NONE at all 20 extra seconds to reset the Maint. Req'd light would have avoided this post.

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#4 Consumer Comment

Yep its happened again.

AUTHOR: Jake - (U.S.A.)

POSTED: Wednesday, July 15, 2009

People like you should grab your ankle, pull up as hard as you can and lodge your foot into your mouth.

You do realize that other people read these to make assessments on which places to shop, what businesses to use so they don't get scammed?

Well some people just search, but don't actually read posts, they just look at how many people have said "Oh they scammed me!" So thats all they see. You are scamming people, with your lack of common sense and ability to take responsibility for your own actions or lack thereof.

Do all consumers a favor and throw your computer out the window and on to your car, to shut that light off that tells you that you've been ripped off.

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#3 UPDATE Employee

Calm down, they changed your oil!

AUTHOR: Anonymouslubetech - (U.S.A.)

POSTED: Monday, June 29, 2009

OK, so you stated that your "check engine light" comes on when you're due for an oil change, which is every 5000 miles by manufacturers recommendation. So, it is safe to assume that the light does not come on at 3000 miles, which is when you've chosen to have your oil changes done.
Now, I work at Jiffy Lube, and I can tell you that we don't reset the change oil light or check engine light if it is not on. The light is manually reset and has no connection to whether or not the oil has actually been changed. There's no sensor that detects oil age and trips the light on.
So, the problem is not that your oil was not changed, it is that the technicians who serviced your vehicle did not reset the maintenance light because, at the time of service, there was no maintenance light on to be reset.

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#2 Consumer Suggestion

easy fix

AUTHOR: Beerisgood - (U.S.A.)

POSTED: Saturday, March 21, 2009

Chances are they never reset it when they did they did a oil change. Its a easy fix you can do yourself in 30 seconds. The Scion also has "oil sensors" to tell you when to change it all mileage based off the vehicles computer.

To reset your maintenance reminder system (even if the light hasn't come on yet), you'll need to turn your key to on (but don't start!) and make sure your odometer is on TRIP A. Then key off. Press and hold the Odometer/Trip button. While holding down on the button, key the ignition to on (Don't start the engine!) The display panel will count down from "------" to "-"Continue pressing the button until the Trip A is displayed. After this step, you are done.


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#1 Consumer Comment

Check Engine Generally doesn't mean that you missed service

AUTHOR: R - (U.S.A.)

POSTED: Monday, February 16, 2009

Having worked with quite a few cars a Check Engine or MIL (Malfunction Indicator Light) should have nothing to do with Oil Changes. When your Check Engine Light comes on it means that a code is being stored in the computer. Don't always assume that it means change your oil. Now I am not defending Jiffy Lube. But just a little FYI.

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