John Clendinen with Upwork.com Hired John to do some website development at a fixed price - did not complete project

I hired Upwork and John Clendinen to do some website development.  John is lacking in his communication skills as everything has to be in a email when sometimes its better to talk on the phone.  This leads to miss communication and not understanding what needed to be done.   

He was in such a hurry to get ride of me that he closed the project and billed me leaving the project not finished.  So I have had to hire  another freelancer to complete the project.

I will never hire John or Upwork ever again....  As I should have check here first before hiring upwork.  There are many bad reviews here.