Just Enaj Refuse to communicate Internet

I bought a dress and it is not designed in a good proportion. The bottom fits but the circle doesnt even cover my breast. My entire chest is out. The hole is much larger then depicted on the picture.

I tried to return the dress and I found out they do not do any returns but they do exchanges. I was fine with that. I spoke to customer service and they told me I had to email the company in order to take the next step. I emailed them multiple times and expressed what happened and they would not respond. So not I am stuck with a dress that I paid alot of money for and can't even wear it. The least they could do was email me back with a response.