Juvarelle, South gate California

Juvarelle  is a rip off.  I ordered the trial and never recieved it.   I called to cancel and they told me to check with the post office, I did  there was nothing.  I called back to cancel and to recieve a refund of 99.74 and 94.97 .  They said they would cancel my account and escalate my refund to upper management.  3-5 business days  I would receive an email.  Never came.  No refund and although they said they cancelled my account, two months later they are trying to charge me again.  I called again to ask why I am being charged again and no refund.  They now say I am beyond the 14 days and that I am not being charged as I am stating that I am.   I printed out my card statements showing the declines and yet they say they are not charging me.  WOW.  Now they do not want to give me a refund, they do not want to send me product.  All the way around this company wont give me corporates number or let me speak to a manager.  Do not order from them.  There is no satisfaction guarantee at all.  No consumer protection if you do not recieve the product.  They wont stand behind their process but they will repeatedly charge you regardless if you get the product or not.  Canceling is not an option either because although I have called four times they say I only have one call on record and that is to cancel. Do not purchase from them.