Kaplan University After enrolling in Kaplan University, I looked them up on the web Internet

Send them a registered/certified demand letter. I got there attention when they received one from me.

What these people aren't telling you is that you need to do an exit interview to be considered un-enrolled. Call up don't bother trying to put in any ones extention, when you get a hold of the help desk tell them you want to speak with a supervisor that deals with enrollments for the paralegal program. Tell the supervisor what is going on, give them names and tell them you want to un-enroll and you want the exit interview.

Greg was suppose to send you an email telling you, you had to contact 3 different departments. Plus you can refuse the books.When they arrive call up UPS/FEDex and tell them to pick them back up you are refusing the delivery. Do not open the boxes Kaplan may tell you to do this but don't. There is no valid book return information enclosed and of course once the package is opened the books are considered used. Also, no matter what do not log on to your Kaplan account and do not click on any of the course titles! If you do Kaplan will charge you for each log in. They tell you they don't but they lie. If they ask you to do that, refuse tell them no.

File a complaint with the better business bureau and if you took out student loans keep an eye on your account. Kaplan will not report you as un-enrolled and they will steal money from your student loan account. If they do this file a complaint with the loan holder and fasa. When you speak to the who ever for your exit interview tell them if Kaplan takes any money from your student loan, tries to bill you for classes or books you will contact your attorney general's a lawyer and you will contact a consumer advocate. You may want to look up consumer demand letter and if they can be used in the state you are in.

If there is a consumer advocate in your state like an investigative reporter tied to a news station contact them and tell them about Kaplan.

It took almost 2 months but after I filed a complaint with the better business bureau, complaints with the loan holder and fasa, contacted a consumer advocate and threatened with contacting the attorney general plus a lawyer. Kaplan acknowledged I was un-enrolled, accepted the return of my books and they returned the money they stole from my student loan account.

So, I'm driving on 2/24/09 and I get a call from this lady from Kaplan, telling me that she is sorry that I decided not to attend Kaplan and she went on about what a great school it was and that she looked in my records and found that Lauren Eldridge was the one who submitted my request to withdraw, not Greg Rounds. And that she is sorry for what happened and that no one else from Kaplan would be contacting me. Today 2/26/09 I received two calls 1 on cell the other on my house phone. This was some guy telling me he was calling to find out what was going on with me????? and that Greg Rounds had been promoted and he had taken his place. Ok why are they still calling me and how did this Greg Rounds guy get promoted???? Oh, and I am still getting emails about the books I refused. Is this ever really going to end?