KAVI KITCHEN ADVANCE GOURMET ON LINE COOKING OVER CHARGES TO CREDIT CARD VISTA, California

 I responded to a poorly-designed e-mail pitch that did not give me a confirmation page with the total dollar amount for what I thought was a simple order. I clicked yes on a butane torch, timer and thermometer, and was completely understanding that the 16.00+change was the total and final amount. One month later, I got dinged for 29.85, which I immediately complained and contested with my bank, and then researched the company online. Apparently they are using possibly three names and I found two other phone numbers...and when I contacted them the representative would not hear that I wanted my money back and tried to placate me with a "five-dollar refund" off my total of over 109.00!!!!!! So there is a completely hidden "payment plan" I never saw, and I don't miss details like that. The "sales pitch" consisted of small pop-up windows with tightly-spaced "yes-no" buttons and brief descriptions, and they are rapidly followed by another pop-up box with another gadget. I took my time and re-read everything before i moved on and thought to myself how easily it would be to make a mistake here when ordering.Yet no where were any "payment plan options" listed! I did get the feeling the supervisor took note when I relayed this information about poor website design to him, so possibly they will fix this. I told them I was going to go online about this.... I demanded to speak to a supervisor who finally agreed with me about the absence of a confirmation page and who finally agreed to send me a return shipping label. I am going to be charged an 11.95 processing and handling fee after all of this, and it will take 7-10 days to be credited to my account, AFTER I wait another two days for the shipping label. My advice is do not deal with this company...their sales reps read from scripts when you state you want a refund and they say you agreed to the conditions of the payment plan...when this was clearly not stated or shown on the e-mail I got. The first rep even told me no supervisors were available to take my call, then remained on script trying to convince me I had made the mistake, until about three minutes later she put me on hold and I was able to talk to a supervisor. Read every complaint online about them BEFORE you decide to buy.