Complaint Review: KAYAK - Internet Internet
KAYAK havent refunded amount of hotel cancellation Internet
*UPDATE Employee: KAYAK Consumer Services
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I made hotel reservation through kayak in Dec 2012 for dec 27 to dec 30. I contacted kayak on dec 27 to cancel the reservation. Customer representative said they are unable to contact hotel management. I called 18-20 times and sent out email to customer service. Still they couldnt contact hotel reservation team. I was able to contact hotel accountant through number published on hotel site.
I dont understand why customer representatives were not able to contac. Its been 2 months and i havent received refund yet.
This report was posted on Ripoff Report on 03/01/2013 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/kayak/internet/kayak-havent-refunded-amount-of-hotel-cancellation-internet-1022011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
KAYAK Consumer Services
AUTHOR: Jim Giza - (United States of America)
SUBMITTED: Tuesday, March 12, 2013
Hello, would you please go to http://www.kayak.com/feedback/form and provide full details of the issue? We'll then be able to quickly investigate and get to the bottom of this. Sorry, but I have no way to lookup/etc based on the info contained in this posting. Kind regards, Jim Giza VP Technology, KAYAK
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