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Report: #1438293

Complaint Review: Kemper Dance and Training Center LLC - DeLand FL

  • Submitted:
  • Updated:
  • Reported By: Deltona United States
  • Kemper Dance and Training Center LLC 739 S Spring Garden Ave DeLand, FL United States

Kemper Dance and Training Center LLC Kemper Dance Unauthorized debit card charge DeLand FL Florida

*REBUTTAL Owner of company: Rebuttal Vergara

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John Kemper ran my debit card without my authorization. The card was given to the studio with the sole purpose of charging the monthly tuition, and he decided to run it to cover fees. I contacted him right away, and he answered back he could not talk to me until the next day after dance class. The next morning, he announced on the dance team's Facebook page that my daughter had resigned from the dance team. It has been a week and he still has not contacted me nor refund the charges.

This report was posted on Ripoff Report on 04/11/2018 05:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kemper-dance-and-training-center-llc/deland-fl-32720/kemper-dance-and-training-center-llc-kemper-dance-unauthorized-debit-card-charge-deland-fl-1438293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Rebuttal Vergara

AUTHOR: John - (United States)

POSTED: Monday, May 07, 2018

 I sincerely appreciate the business of all of the families that represent our former clients, and we welcome any and all of them back as long as outstanding balances are made current. At this time, according to the signed Enrollment contract, Competition contract, and Tuition contract, we feel that the former client who has entered this complaint has unfairly accused me of theft and unsavory business practices as well as enlisted friends and family (who have we have never provided services to); to mount a social media campaign to unjustly defame and or harm my business. I have sought legal consultation on this matter, and also to confirm that all signed contracts are valid. At this time, due to the hostility that the client has shown via social media, we are considering any and all legal options. We believe that the former client is in fact, in breach of said contracts. What was charged to the former client's credit card were partial payments of past due balances. We are currently still in review of this client's account and have discovered at least three documented late payments within the past calendar year. It is of our opinion that the former client has demonstrated a habitually late payment schedule which we also consider breach of contract. We have tried to work with the client on multiple occasions by waiving late charges and extending payment deadlines; of which which we can also provide documentation. Furthermore, the full amount of what is currently owed is still outstanding. I would be more than happy to try and settle this matter out of the legal system. It is unfortunate and saddening to have lost this client, as they are very dear to us. In Summary, in our line of business we understand that it is crucial to work with each and every family on an individual basis; in which we feel that we have done so in this case. We charged a minimal amount on the former client's card in order to cover a portion of a past due amount owed so that we may cover our own operating expenses. We also feel that we have demonstrated over the more than four year business relationship with this client that we have and are always willing to work with them with regard to their late payments. We do understand that the client is upset, but wish to resolve this matter and both parties can feel whole.

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