Kendall Howard Recommended a reseller that botched an order, and then just shrugged and blew me off Chisago City Minnesota

I wanted to have a Kendall Howard server enclosure delivered to a residential address. After talking to a variety of resellers that didn't understand the circumstances (and that wanted to pull the truck up to my "loading dock"), I contacted Kendall Howard directly and asked for a referral; they recommended that I contact a reseller in my area that was supposed to be experienced with this situation.

I spoke at length with the reseller's representative about my circumstances, explaining that we have a house with a driveway and a small set of stairs leading up to a front door. I indicated that the other shippers had left me with a concern that this 200-pound server cabinet would end up in my driveway.

The reseller came back with a higher quote that would suit my needs... and a week after I placed the order, the shipper came by and dropped the server cabinet off in my driveway, because that's the delivery option that the reseller had contracted. I now have a 200-pound cabinet, sitting in my driveway in a box, out in the rain.

I contacted the reseller, and the representative blew me off with the "I'm sorry that you're not happy, and there's nothing that I can do for you at this point" line.

I contacted Kendall Howard directly, and spoke with a guy named Walter, who took the same approach: "The quote only included residential shipping, which just involves a different truck."

I explained that the problem was with the reseller, which had quoted me a rate for my circumstances, and then shipped it in a totally inadequate way. Walter's response was: "Hmm." (Silence.)

The conversation ended with: "Well, it's too bad that that happened, and there's nothing we can do for you." Not even a hint of an acknowledgment that its reseller had made a serious mistake or provided poor service. No attempt to address the problem. Basically: "It's your problem now, so good luck with that." Terrible service, just terrible.