Report: #1150210

Complaint Review: Kia of Cherry Hill - cherry hill New Jersey

  • Submitted:
  • Updated:
  • Reported By: Anna — philadelphia Pennsylvania
  • Kia of Cherry Hill
    1805 state highway 70 nw
    cherry hill, New Jersey

Kia of Cherry Hill Cherry Hill Kia, Cherry Hill TRiplex HORRIBLE...WILL NOT RESPOND TO BBB COMPLAINTS! cherry hill New Jersey

*Consumer Comment: Had that laugh...

*UPDATE Employee: Response from Kia of Cherry Hill

*Consumer Comment: Let Me See If I Understand This,,,

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Let's first discuss how on a Wednesday I called my salesman to see a car I viewed online the following Saturday. When I got there at 8 am Saturday, the car had been "sold". His response? "oh, did you get my message?" No Herman, of course I did not get your message, because you didn't leave one. So he shows me a comparable car that I did like. Silly me thinking the car was comparable! They wanted almost FIVE GRAND more than what the car was worth. It was a 2008 with almost 80k! Can you say rental! I didn'y mind purchasing a car with extensive miles; I own two other (much older) cars with way more miles and they are problem free. So on Monday I come to pick up my new car (which of course I still overpaid for, but that's any dealership nowadays). On my way home I realize my 6 disc CD changer doesn't work-FAB. Neither does my outlet- EVEN BETTER. The car was oddly pulling to the left, even though it didn't do that during the test drive. So I go in on Friday for service-keep in mind I have had the car a total of FOUR days at this point. On my way in, the sunroof breaks. So service tells me I need an alignment, AND A NEW SUNROOF! $1500!! I spoke to the sales floor manager Bernard, who said "I'll take care of it". So in order to get an alignment (which by the way is NOT covered under warranty, and they try to make you feel special by throwing this 60 buck service in for free), you have to leave your car because they have to send it to another facility. THEY DO NOT HAVE LOANERS. So if you're like me and work an hour and a half away, you're completely screwed. But I left it, in hopes they would fix it. WRONG AGAIN! Bernard said he never said he would take care of, just that he would have it looked at---umm, hello...that was already done! So he tries to empathize with me by saying how everyone gets screwed over when buying a used car and he just bought one for his son and the transmission fell out and now he's stuck with it. So you're saying I got screwed over, and I'm stuck with it? Of course that's not what he's saying. Well BERNARD, when you empathize with someone, you're kind of leading them to believe you're on the same page! So yes, that's exactly what you were saying. 

So after my frustration I spoke with the general manager. He sends a guy out to check out my sunroof. Completely disregards the CD player issue cuz hey, when you pay extra for a "premier" car, it doesn't matter if the premier crap works or not! So Dan (the GM) gets back to me and says he's willing to split the cost of the sunroof with me, 500 bucks would be my total. Yea well, I spoke to the sunroof guy and he said the total to replace the sunroof would be $550...someone explain to me how $500 is half of that? Apparently they think women are stupid and they can just pull the wool over my eyes. Dan went on vacation and was supposed to call me on Thursday; well here it is Wednesday and have I heard from him? No. Has he returned my 3 phone calls from each day this week? No. 

To top everything else off, after these geniuses "fixed" my car with an alignment, now it is pulling so severe to the right that I am white-knuckling it every time I get into the car, which by the way I haven't driven in two weeks for my fear of my own safety. You know why it's pulling? Because my tire tread is at a 2! But of course, according to their safety inspection it is a 4; major difference, don't see how you can mess that one up.

So all in all, I've had the car a month now. Probably drove it for a week total ,and now I'm assed out of at least a grand trying to fix my sunroof and tires. Way to go Cherry Hill Kia! You know exactly how to keep your customers happy! Screw em over, and pretend like you never met them as soon as they sign those papers.

And thanks to the good old state of New Jersey, tires are no longer looked over during inspection! Way to keep us safe New Jersey. So the "guarantee of inspection" is still valid, and I'm still screwed.

If you like pointless hour long stories, self righteous employees, and don't mind hearing from the secretary how her own employer has screwed her over on the car she purchased from them, then by all means go right on in to Cherry Hill Kia. Be a little cautious when entering the parking lot though, because the 17 yr old speed demons they have for lot attendants might just crash into you head on! Just keep in mind that once you purchase that vehicle they will treat you like your NOT a customer. Like you never were a customer, like they absolutely don't value your business, because honestly, they've already made the sale and the commission check is on it's way. No worries Cherry Hill Kia. You may not want to help me out, but the Better Business Bureau, Consumer Affairs, and Ford have been way more than helpful. Hope you hear from them soon!


**UPDATE!! They have NOT responded to my BBB complaint and are rated an F by the BBB

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#1 Consumer Comment

Had that laugh...

AUTHOR: Spurs - (United States)

While it may be true that they had a good yuk after these folks left; it is not helpful to troll them with nothing more constructive.

To them I say and to you, He who laughs last, laughs best.

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#2 UPDATE Employee

Response from Kia of Cherry Hill

AUTHOR: Cherry Hill Triplex - ()

Dear Anna,

Thank you for giving us the opportunity to serve your new vehicle needs. I'm sorry to see that your experience was less than excellent.

I would like to speak with you personally to learn the details of your experience and can be contacted by phone or email as outlined below.  You have my guarantee that I will personally review the details of your experience with our management team and work on your behalf to make things right.  Customer feedback is crucial to helping us revise dealership processes that lead to negative experiences for our customers and I thank you for taking the time to provide us with your feedback.

Best Regards,
Bryan Lasater
Customer Relations Manager

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#3 Consumer Comment

Let Me See If I Understand This,,,

AUTHOR: Jim - ()

They pulled the bait-and-switch scam on you which you realized at the time.  That exact event showed you who and what you were dealing with!  But what did you do?  Incredibly, in the face of their BOLDFACE LIE and their BAIT-AND-SWITCH SCAM, you REWARD them for treating you like garbage by giving them their profit on another junk car!!!  Now you cry and wail about how bad of a store they run!  Hello???  They told you that right at the start but YOU CHOSE to stay there and play their doormat.  I'm sure they all had alot of laughs just as soon as you drove off.  Next time, take somebody with you who has a backbone. 

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