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Report: #1183064

Complaint Review: Ripoff Report | Kinetix Health Club Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Kinetix Health Club here to help you with your goals, whether it is to lose weight, tone up or improve health, Kinetix Health Club is here for you. Kinetix Health Club has many locations that will make the convenience of working out a reality. Kinetix Health Club offers many classes, personal training, cardio and strength equipment. - Canton Georgia

  • Submitted: Wed, October 15, 2014
  • Updated: Thu, November 08, 2018
  • Reported By: Cryshw — canton Georgia
  • Kinetix Health Club Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Kinetix Health Club here to help you with your goals, whether it is to lose weight, tone up or improve health, Kinetix Health Club is here for you. Kinetix Health Club has many locations that will make the convenience of working out a reality. Kinetix Health Club offers many classes, personal training, cardio and strength equipment.
    110 Prominence Point Pkwy
    Canton, Georgia
    USA

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REVIEW UPDATE: November 8 2018: Kinetix Health Club remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Kinetix Health Club is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Kinetix Health Club has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Kinetix Health Club has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Kinetix Health Club remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Kinetix Health Club for its full commitment to quality customer service.

Ripoff Report's discussions with Kinetix Health Club have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Kinetix Health Club listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Kinetix Health Club's owner, had made it clear that his number one goal is to provide the best experience possible. He believes in investing in peoples/employees and the company will grow as a community.

One of the things Ripoff Report learned in the course of its review is that typical feedback from customer is as follows, "Kinetix Health Club is so much more then a gym, they treat every member like family. They take customer service to a new level"

Kinetic Health Club is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by the owner and Management staff during an onsite inspection held by a third party verification company with no biases towards Kinetix Health Club.

Kinetix Health Club is dedicated to providing their customers with the appropriate tools and resources to achieve their fitness goals. They do this by providing affordable memberships, classes, and high quality fitness equipment. Kinetix Operations manager stated the following about his company, "as a whole, the goal behind this vision is to become an active part of the community." This is an important aspect of their vision, "so that way we keep our members happy and keep them coming back. Being that we're in a majority of small towns, lot of it's gonna be word-of-mouth, so a happy customer, one that can stay here is our best route."

Kinetix Health Club acquires leads primarily through word-of-mouth, "a happy customer referring one of their friends to come in here and try it out with them." From there potential customers are offered a 21 day experience, "when you're most likely to actually build a foundation. So we try to guide them through their first 21 days, get them a good foundation to go upon, and then from there, they can take it on their own a little bit." Kinetix Health Club owner went on to further explain that Kinetix Health Club will do an assessment of the potential client to see what services will best suits their needs. The owner stated, "that’s kind of the sales and service part of it. To build up a positive experience, give the customer what they want, what they need, to not bore them with something they’re not excited about. I’m a weight training guy, and you put me in the aerobics room, I might quit after three days."

CUSTOMER CARE & COMPLAINT RESOLUTION – KINETIX HEALTH CLUB

During the onsite interview management staff was asked to describe a situation where a client was not satisfied with the level of service they received. Management staff expressed, "I think the most common one, is if a customer is unable to use the gym. Whether it be for an injury or health, or just a family situation. That’s the probably the most common issue people have is that they’re unable to use the time and do not want to pay for the time. I wouldn’t say that’s super common, but that would probably be the one complaint I can think of where people are unhappy with Kinetix." In order to remedy situations like this, "we offer all customers free policies, where even if you’re saying you’re gonna go out of town, if you pay for your membership in full or monthly, we put it on a freeze, until you call and tell us you’re back. That way, you don’t pay for that time or it doesn't go against the time you’ve already paid."

When asked to comment on complaints posted on Ripoff Report's website management staff stated that all comments made were made by an ex-employee who made false statements about their company. In order to further assure future and current clients Kinetix Health Club is accredited with the Better Business Bureau. Additionally, they have five star ratings with Google, Yelp, and have been voted best gym and health club in South Georgia

Kinetix Health Club is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we want every customer, whether they stay with us long term, or whether they’re with us short term to have a good experience. So being part of Ripoff Report’s corporate advocacy program, it gives us a chance to talk to those people, and find out the issues we may need to address."



KINETIX HEALTH CLUB STATEMENTS FROM THE TRAINING MANAGER – CEDRIC LEWIS

" Being raised in a small town I have learned how important it is to work together for the community's benefit and that is my number goal every day I show up for work.

"We have a state of the art training program that is guaranteed to help everyone reach their goals.

Kinetix Health Club 's team is confident and prepared to to accommodate any needs of the customer.s Kinetix Health Club takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Kinetix Health Club truly cares about their employees. Kinetix's owner has always made a point to encourage me and put me in a position where i can grow."

Ripoff Report was pleased to learn that Kinetix Health Club 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM KINETIX HEALTH CLUB

Kinetix Health Club recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Kinetix Health Club has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Kinetix's owner, Ripoff Report is convinced that Kinetix Health Club is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Kinetix Health Club meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Kinetix Health Club Canton Georgia

I joined Kinetix because the price was really good and budget friendly.  One day I went to the gym to work-out and swiped my card as usual.  The new gym manager approached me saying I needed to take a picture that could be used in association with my membership, I refused.  In this day and age with hackers everyone violating people’s personal information and at large firms such as Target, Bank of America, etc...no doubt, why would I trust an organization the size of Kinetix with too much of my personal information, i.e. address as well as a photo of me that can be used illegally, why not just hand me over on a silver platter. 

 

When I expressed my concerns and why I refused as well as offered a solution of showing my ID to the front desk every time I visit, I was told that if I didn't take a picture, I could not use the gym.  Needless to say, I cancelled my membership, via email, since the manager couldn't do it.  About a week or so later, after cancelling, I was charged $40 for gym upgrades without my knowledge nor permission.  I called to speak with management and was told there was nothing that could be done.  So instead of harassing the gym I decided to take to the internet to warn others.

This report was posted on Ripoff Report on 10/15/2014 01:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kinetix-health-club-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-kinetix-health-club-here-to-help-you-with-your-goals-whether-it-is-to-lose-weight-tone-up-or-improve-health-kinetix-health-club-is-here-for-you-kinetix-health-club-has-many-locations-that-will-make-the-convenience-of-working-out-a-reality-kinetix-health-club-offers-many-classes-personal-training-cardio-and-strength-equipment/canton-georgia-30114/kinetix-health-club-canton-georgia-1183064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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