Complaint Review: Klimaire Florida - Doral Florida
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- Author Confirmed
- Klimaire Florida 2190 NW 89 Place Doral, Florida USA
- Phone: 305-593-8358
- Web: http://www.klimaire.com/index.php/c...
- Category: Heating, Cooling & Ventilation
Klimaire Florida New Mini-Split failed - Product support is Horrible Doral Florida
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We have two Klimaire 2 ton mini-splits. One failed and we got an error code. My HVAC company called and confirmed the code that indicated a board was bad. They sent us a new board, charged us $300 for it with the understanding they would refund the $300 when we returned the bad board. The new board did not fix the problem! HVAC company called again and the tech support said that if the board did not fix the problem, it was the compressor. Called Klimaire, Florida parts and they charged me $500 to ship a new compressor, same story, send old one back for refund. Three days later, not a word from them the compressor shipped and they failed to send me an e-mail with the warranty claim information. This company has another major issue. The parts department does not answer the phone 95% of the time and you have to leave a message. How bad can a company get?
This is just about the worst product support I have ever seen from a company that touts itself as one of the best and most reliable for these products. I can only compare it to AT&T and Time Warner with whom I will never deal with again unless there is absolutely no choice.
We shall see if the compressor shows up and it fixes the problem. Good luck calling Klimaire for parts.
This report was posted on Ripoff Report on 12/09/2015 12:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/klimaire-florida/doral-florida-33172/klimaire-florida-new-mini-split-failed-product-support-is-horrible-doral-florida-1273106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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