liquidation channel refuse to refund for item not sent austen Texas

Hi Alex,

For starters I would like to sincerely apologize for the fact that you have been treated so poorly just over one or even multiple items. I can tell you now that we do not operate like that here at Shop LC. I do understand that it is quite frustrating on the fact that you received any defect items regardless if it is on the rising auction or even if it is on the live TV it should not be happening at all. I do want to reach out to you to let you know that I am here for any further assistance that you are needing. I am more than happy to get this resolved for you if you if you would like to contact us via email at: customerservice@shoplc.com. I do look forward to speaking with you soon. Thank you for being part of the Shop LC family. 

Regards

Yannie

Hello my name is Karen and I am a Supervisor for the Liquidation Channel.  We are very sorry that our returns policy was not previously better explained to you.  Customer feedback and satisfaction is very important to us.  While we strive to only send quality items not all defects are found.  Any item received damaged or found to be defective within 30 days is able to be returned and replaced if available if not the item will be refunded.  With each purchase the invoice includes a return instructions sheet and a return label for your convenience.  This may be attached, placed in your mailbox and will cover the shipping for your return.  We do have a policy in place that ensures our customers are contacted by the Supervisors in the order the request are received.  This does require the agent taking your information and a call back from a Supervisor will follow within 24 hours.  I would very much like the chance to address your concerns personally and we do hope you will continue to shop with LC.  Please contact me at karen.gottner@liquidationchannel.com